Clearview North November 2013 - Issue 144 | Page 92

movers&shakers

EXPANDING PRODUCT DESIGN DEPARTMENT
Mila has expanded its product design
and development department with the
appointment of Jeff Sharratt as a Project
Support Technician.
Jeff is providing administrative and technical
support to the design team, leaving them
free to focus more of their time on the
creative aspects of Mila’s ambitious product
development programme.
His role encompasses everything from
validating and cataloguing off-tool
component samples and producing packaging
specifications, to maintaining project files and
producing goods inwards quality inspection
documentation.

Jeff has CAD and graphics experience and
brings an added dimension to the already very
successful department. He joins Mila from the
exhibition design and display industry.

‘Administrative and
technical support’
Mila has already launched five key new
products this year, including the ProSecure
multi-point door lock, ProSecure patio handle
and NightSecure striker and has further
significant new launches planned for the rest
of 2013 and into 2014.

WINNING SALESMAN APPOINTED
Grosvenor Windows welcomed a new
salesman in April, who is successfully
promoting the brand and generating an
increased number of leads for the Boltonbased firm.
The company has been serving the North
West for more than 35 years and was a
founding member of the respected standards
organisation Network VEKA.
Richard Martin has joined the sales team
at Grosvenor from a 27 year background
working for a well-known national glazing and
home improvement company. He explains:
“It’s refreshing working for an independent
company like Grosvenor.

“The team are very dedicated and the quality
of the VEKA products they offer is top
notch.
“The fact that Grosvenor was a founding
member of Network VEKA, and is still
passionate about what the organisation
represents is fantastic. The whole Network
VEKA package makes my job so much easier
when I’m talking to homeowners. There are
no false promises, it’s just a case of putting the
customer first: you can’t argue with the chain
of quality and the ten year insurance-backed
guarantee.
Since Richard Martin joined the team at
Grosvenor, turnover has increased by 40%.

Network VEKA, 01282 473170,
www.networkveka.co.uk

Adding experience to
customer services team
Philip Heath has joined
Northamptonshire trade
fabricator Emplas as Customer
Support Manager to head-up
its newly restructured customer
support team.
Joining Emplas, having
held sales executive and office
management roles at Dunstablebased Nicholls and Clarke
Glass, Philip brings more than a
decade’s experience of the window
industry to his new post.

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NOV 2013

His arrival reinforces Emplas’
customer support office which
has been restructured as part of a
commitment to further improve
levels of service.
This sees customers retain a
single point of contact for all
ordering and any queries plus
technical help. However, new
flexibility across the function
means that other team members
can pick up customer enquiries if
their main contact is unavailable.

Mike Crewdson, Sales and
Marketing Director, Emplas,
said: “We pride ourselves on
the quality of our products
and the sales and marketing
support that we of ????????)????????? ?????????????????)?????????????????????????????)??????????????????e????????)??????????????????????A???)?????????????????????????)??????????????????????)????????????????????????t()Q??????????????????????????????((