INSTALLERSUPPORT
Tradesmith supports installers
by supporting homeowners
TS Collection (the
manufacturing brand name
of Tradesmith Ltd) is keen to
demonstrate the high level of
support offered to its large
network of trusted installers.
The Hailsham-based Halo
fabricator has unveiled a new
consumer website, along with an
informative product maintenance
guide for installers to give to
domestic customers. Mark
Hutchinson Tradesmith MD
explains: “The new, consumer TS
Collection website follows the
redesign of our trade site. Both
were designed to support our
installer network.
“www.tscollection.co.uk is a leadgeneration site which showcases
our expansive product range and
encourages homeowners to choose
their local, authorised installer of
the TS Collection.
“The new site is in a simple-tonavigate format making it easy for
homeowners to find the products
they’re interested in.
“It’s important to us that the
TS Collection is promoted as a
professional organisation offering
high quality products. That’s why
we use high-spec Halo systems,
because they hold all the relevant
accreditations for quality and
security.
“Fabricating Halo profile also
allows us to take advantage of the
Variations colour range, giving our
customers an extra ‘sales tool’ with
which to approach homeowners.
www.tscollection.co.uk,
www.halo-uk.com
MARK HAS DESIGNS ON IMPROVING
SELECTA’S CUSTOMER SUPPORT
Selecta Systems says it is
continuing to invest in
providing customers with
‘that extra added service and
support’, with the appointment
of Mark Walker to its marketing
and design department.
Mark, who has 20 years
experience with Selecta, started
at the company as a young and
‘ambitious’ 18 year old within
the warehouse. Over the last 10
years or so, he is said to have
been ‘instrumental’ in managing
and maintaining all of Selecta’s
certifications and accr editations
– ensuring ISO9001, ISO14001,
BS EN 12608, PAS24 and Secure
by Design compliance.
Mark’s role within the
marketing and design department
now sees him offer a marketing
support service for Selecta’s
customer base, including the
provision of marketing literature
and editorial content for the trade
press, as well as website and social
media advice.
Mark Richmond, sales and
marketing director, commented:
“Mark’s broad range of design and
marketing skills have been duly
recognised and combined with
his meticulous working methods,
we see Mark blossoming within
the role. With this appointment,
we are demonstrating to our
customers that Selecta is not just
about providing a quality product
and service, but it is also about
supporting and helping customers
develop their business. Their
success is duly our success.”
Mark Walker added: “This
is an opportunity to develop
working relationships between
our customers and ourselves and a
role of which I am really looking
forward to getting my teeth in
to!”
New service will give
installers ‘vital intelligence’
Leads2trade, the company
behind the Trusted Local
Suppliers Network, is to roll out
a new service to its members in
the coming months.
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APR 2014
Leads2trade generates doublequalified home improvement
leads via a 200 strong online
network of sites- which
fall under the banner of
Trusted Local Suppliers and
Compare Companies - where
homeowners register to find
tradesman to carry out work
such as conservatory, solar and
double glazing installations.
Home improvement
companies and installers can
then buy these leads in any
postcode area they want; and
pitch their products and services
to consumers.
In 2013 Leads2trade members
closed over £60M of sales
through the service.
To boost the opportunity of
members winning profitable
new business, Leads2trade
has launched a new consumer
feedback function. For every
double qualified lead that is
sold the consumer, who initially
enquired about getting a
quote for home improvement
work, will be sent a survey
within three and 10 days of
enquiring.
It will ask the owner questions
about pricing, product
knowledge, professionalism.
Members will then be able to
log into their members areas
and read the feedback they
received.
To read more, visit www.clearview-uk.com