Clearview National October 2016 - Issue 179 | Page 81

INSTALLERSUPPORT Introducing the AstraSEAL of Approval RESPECTED INSTALLER GOES FROM STRENGTHTO-STRENGTH »»BARKER AND Cresswell Glass is a highly respected installation business, based in Naezing, Waltham Abbey, that operates throughout the Essex area. The company has been a regular Astraseal customer for 25 years – and there’s a reason they’ve stayed loyal so long. “Over two and a half decades, the standard of service we’ve received from Astraseal has never been anything less than excellent,” commented Gary Barker, Barker and Cresswell Glass MD. “The range of valueadded services and customer support initiatives is huge, and growing all the time.” “Some are quite welldocumented – the fantastic conservatories service, that sees them put together every conservatory roof as part of a thorough quality assurance check before dispatched to customers, fast-track remakes, and so on – but one of the biggest ways Astraseal has supported us over the years is through staff training.” “Every time we take on a new fitter, Astraseal takes them in for a week of intensive onthe-job training. They spend time working at all the different stations in the factory, and at all points in the production process, giving them an indepth knowledge of how all the Astraseal products we use are put together. They’re also sent out with Astraseal’s in-house fitting team to learn exactly how the products are installed – and they even spend time in the offices, to see how the product ordering process works.” “It’s been an invaluable help to us over the years – saving us time and money, and letting us very quickly bring new starters up to speed.” Barker and Cresswell Glass also takes advantage of Astraseal’s in-house surveying team and installation support service. “Whenever Astraseal launches a new product, they offer to send a fitter to oversee our first installation. With Astraseal’s support, we’ve been able to take on much more complex jobs than we would’ve been able to manage on our own. It’s opened up a lot of opportunities for us, and helped us grow and continue to go from strength to strength as a business.” www.astraseal.co.uk The customer care initiative - “Our promise to you.” The new Customer Care initiative designed to help installers grow At Astraseal we recognise that if our customers are successful, we’re successful. That is why we have launched the AstraSEAL of Approval, a new initiative designed to support installers and help them grow their business. As an Astraseal customer, you will automatically benefit from the scheme and can access a host of added value services including: Fast-track remake service On-site surveying from NVQ Level qualified team CAD drawing service Conservatory roofs built and tested in the factory before dispatch. Sales, technical and installation literature available from www.astrasealdownloads.com 24/7 online ordering Every item checked using an advanced computer software package before they are loaded onto the delivery vehicles Experienced Astraseal support team are on hand to answer technical questions anytime during the working day Best price guaranteed 3 phase training programme available to trade clients: Product and Sales, Fabrication, Retail and Commercial Installation Call 01933 270 552 to get the AstraSEAL of Approval T: 01933 270 552 F: 01933 274 852 E: [email protected] www.astraseal.co.uk/trade @astraseal /astraseal /astraseal C L E A RV I E W-U K . C O M » O C T 2016 » 81