Clearview National May 2015 - Issue 162 | Page 101

MOVERS&SHAKERS

Ringing the customer
service changes
»»Glassolutions is ringing the
changes to its customer service department
with the appointment of Lorraine Bell.
Lorraine has been with the company for
eight years and takes on the newly created
role of National Customer Service Manager
for external glazing. She has previously held
roles in the company’s commercial sales
team in Scotland and has a natural desire to
seek continuous improvement.
She said, “I’m excited to
take on the new role and
being involved in helping to
make Glassolutions a force

‘I’m excited to
take on the
new role’

to be reckoned with in terms of outstanding
customer service.”
Ian Davy, Group Commercial Director
at Glassolutions says, “Lorraine’s promotion
reflects the importance we place on
customer service. Her role is to proactively
lead our customer services team and to
continually improve our systems and
processes to ensure excellent customer
communication and service across the
business.
“Gaining high levels of customer
satisfaction is important to our business
because satisfied customers are most likely
to be loyal, to make repeat orders and to use
a wide range of our products and services.
But also, if we can improve the way we do
business with our customers then they will
reap the rewards too.”
Find out more at www.glassolutions.co.uk

Adding Strength to the Team
»»Yale Door and Window
Solutions welcome’s Carly Baker as its new
Marketing Manager, strengthening the senior
team.
Carly is an established marketing professional
with over 15 years of experience. She began
working for Yale as a Brand Manager in 2006,
and then moved on to be appointed as Yale
Marketing Manager, working on both the retail
and OEM sides of the business. In more recent
years Carly has been working on an internal
project for ASSA ABLOY.
In her new role she is responsible for
managing the marketing for the Yale brand
into the UK fenestration market, and also the
marketing of the Securistyle brand for UK and
Export commercial markets.
Carly commented: “Yale Door and
Window Solutions is the largest division
of ASSA ABLOY in the UK so I jumped
at the opportunity to return to Yale OEM
marketing.
“It’s an exciting time as we are working on a
number of imminent new product launches. We
are also working on a new campaign, ‘Yale it’.”

For further information about Yale Door
and Window Solutions, please visit
www.yaledoorandwindowsolutions.co.uk
or follow @YaleDWS on Twitter

Dempsey Dyer Account Managers.
Trade Administrations Manager
Michelle Bossons second left.

Sales
restructure
gives a personal
service
»»As part of its ongoing
commitment to find new ways to improve
upon its high levels of service, trade
fabricator Dempsey Dyer has restructured
its internal sales department.
Every customer has been assigned their
own dedicated account manager who will
act as the main point of contact to provide
them with a better and more personal level
of service.
Dempsey Dyer currently employs six
account managers; James Womersley, Anna
Cusworth, Marie Smith, Louise Park, Jessica
Rowley and Natalie Shaw. The team is
headed by trade administrations manager
Michelle Bossons, who has worked at
Dempsey Dyer for 10 years.
Michelle commented: “The account
manager’s role is to build a close
relationship with the customer, understand
their ordering habits and ultimately offer
them a swift, hassle-free service. Customer
feedback so far has been excellent and the
sales team are really enjoying working with
the new strategy.”
Michelle comments: “In a market
where installers expect quality products,
fabricators need a way to add extra value
to their offering. We look to add lucrative
new products to the range which are
designed to help installers take advantage
of emerging profitable markets.”
For more information call 01977
649641 or visit www.dempseydyer.co.uk

C L E A RV I E W-U K . C O M » M AY 2015 » 101