MOVERS & SHAKERS
PROVIDING THE VERY BEST IN CUSTOMER CARE
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VICTORIAN SLIDERS have promoted Tracey Ervine to fulfil a newly-created role of Customer Care Manager , based at the company ’ s manufacturing headquarters in Carmarthenshire , South Wales .
“ I have been delighted with Tracey ’ s excellent work as my Sales Support specialist over recent months ,” comments Mark Richmond , Sales Director at Victorian Sliders , “ and she has more than proven her professionalism with a tireless and valuable contribution to the success of our growing sales team .”
“ Tracey is the ideal choice for our new role of Customer Care Manager ”, continues Mark . “ She is unfailingly polite and courteous and her calm , unflappable manner means she can quickly ascertain what support needs our customers may require and react accordingly . As a local person living in a village close to our ECOSlide sash window production office in Capel Hendre , Tracey is very well-connected with all our hardworking office staff members and this certainly helps internal communications to get things sorted in double-quick time .”
Tracey Ervine , Customer Care Manager , can be contacted from 8.30am to 5.00pm by phoning the Victorian Sliders reception desk on 01269 846200 and asking for her by name .
New Head of Group Marketing
Gareth Busson , Head of Group Marketing , DW3 Products Group
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DW3 PRODUCTS GROUP HAS appointed Gareth Busson to the new position of Head of Group Marketing . Gareth will oversee and integrate the marketing for DW3 Products Group , Solidor , Residor , Residence Collection , and Window Widgets . Gareth joins DW3 with over 20 years strategic marketing experience .
DW3 Products Group specialises in premium and super-premium quality products that are designed to be the best in their market , standard setters in innovation , quality , and design . Solidor , Residor , Residence Collection and Window Widgets are all growing fast and transforming their markets .
“ Gareth ’ s industry experience and expertise in marketing will help take our rapid growth to the next level ,” adds Gareth .
Gareth Busson says : “ DW3 ’ s quality proposition and the innovations coming from all the brands in the group are outstanding . And the opportunity for installers to use all DW3 brands in their projects is in a league of its own . I ’ m really excited to be working with these brands , and look forward to developing the synergies across the group to achieve DW3 ’ s full potential .”
www . DW3Group . co . uk
‘ INDUSTRY SAVVY ’ SALES MANAGER APPOINTED
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ONE OF THE UK ’ S FASTEST growing aluminium and PVCu manufacturers has added an experienced sales manager to its team .
In a move that will be seen as a coup within the industry , Jason Loftus , 44 , has become Area Sales Manager for Scotland at the TWR Group .
He was previously Area Sales Manager at Smarts for two years ; and before that worked at Stevenswood and Systems Aluminium .
An industry stalwart , Jason has 28 years ’ experience in sales and manufacturing roles and has previously been a Factory and Production Manager at various fabricators .
Jason Loftus , Area Sales Manager
He comments : “ I ’ m looking forward to joining TWR . Over the last few years I ’ ve been very impressed by their operation . The growth and investment they ’ ve achieved has been phenomenal and I can ’ t wait to get started .”
Terry Richardson , Managing Director , comments : “ The group continues to grow , bringing on new products and creating new opportunities for our customers . Jason will work alongside Jacky and Gillian in the business development team , to ensure we continue to deliver nothing but the best for our current and future customers .
“ He is clearly industry savvy and will add a wealth of knowledge and experience to our group .”
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