Clearview National January 2016 - Issue 170 | Page 40

DOORS&WINDOWS

First Rate Service and Technical Excellence
»»Thermoseal Group has
received high acclaim from its customers in its
2015 customer survey, the majority of whom
gave the group a 100% rating for overall
customer experience. Top marks were also
given for many important aspects of customer
service such as ‘Technical Service’, ‘Speed we
deliver correct goods,’ ‘Knowledge of area sales
manager’ and ‘Pleasantness of staff.’
Marketing Manager Samantha Hill
comments: “We were particularly delighted
that the vast majority of customers gave us a
score of 100% demonstrating the high level
of expertise that we have through our 35-plus
years in the industry.

“We have put a great deal of time and
consideration into developing what we believe
to be an excellent service, so we’re very pleased
the recent results show our customers feel the
same. Past surveys have been instrumental in
helping to successfully develop our service, by
both highlighting our strengths and areas for
improvement.
“Thermoseal Group has always viewed
customers’ opinions as a vital consideration
for future growth of the business so also
includes a range of questions within its
customer survey that help to gain an insight
into some aspects of the warm edge market,”
Samantha adds.

www.thermosealgroup.com

20th year ends with doubling fire door sales
»»UK composite door
manufacturer Vista has rounded off its 20th year
in business by announcing that its fire door sales
have doubled in the past 12 months.
Vista now produces 80 fire doors a week,
with 80% going to the social housing sector,
10% to retail and 10% to trade.
“We’re delighted with the increase,” said Keith
Sadler, managing director.“The fire door market
has grown substantially over the past year and
as manufacturers solely focused on producing
composite doors, we were uniquely positioned
to capitalise on that. It’s a trend we expect to
continue, particularly given ongoing construction
and restoration of social housing flats.”

Built using Distinction Doors’ Nan Ya 44mm
door leaf and the environmentally friendly
Ecoframe profile from Winkhaus,Vista fire
doors keep fires at bay for 30 minutes. They
come with Winkhaus AV2 multipoint locking
system and can be optionally fitted with FD30rated glass.
Available in black, blue, green, red and white
as standard, the doors can also be produced in
any RAL colour, allowing them to be tailored
to fit the appearance of various properties.
For more information visit www.
vistapanels.co.uk or call Vista on 0151
608 1423

New vintage-look foils add value
»»Yorkshire-based PVCu
and timber fabricator Dempsey
Dyer can now supply windows
and doors in eight new vintagelook foils, helping installers tailor
frames to older, conservation area
and high-end properties.
The foils are part of
Deceuninck’s new Heritage Colour
Collection and include six colours
with a pure white woodgrain foil
on the inside, as well as white
woodgrain outside on English
oak inside, and an English oak on
English oak option.

40 » JAN 2016 » CL EARVI E W- UK . C O M

“We’re all about providing
added value products and I’m
confident our customers will
benefit from the increased
choice,” said Peter Dyer,
Dempsey Dyer’s Managing
Director. “The new finishes are
in Deceuninck’s colour-fromstock express range, meaning
we can now offer installers a
fast turnaround on 26 unique
foils.”
This new offering comes when
Dempsey Dyer is celebrating
a record year. It achieved £9m

turnover for the first time and
is now planning to expand its
64,000 square foot fabricating
facility to satisfy increasing
demand.

‘I’m confident our
customers will
benefit from the
increased choice’
Contact 01977 649641 or visit
www.dempseydyer.co.uk