Clearview National February 2017 - Issue 183 | Page 16

INDUSTRYNEWS

Service with a smile

Richard Kirman is Sales and Marketing Manager for IG Doors Trade Division , Truedor …
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TRUEDOR WHO ’ S WHO

1 . RICHARD KIRMAN – Sales & Marketing Manager Trade Division / Responsible for North of England 2 . SHARON BERRY – Regional Sales Manager South Wales & South West of England 3 . VINCE STEPHENSON – Regional Sales Manager Mid Wales , North Wales , Midlands 4 . ANDY SUNNUCKS – Regional Sales Manager South East of England 5 . JANE BRISTOW – Marketing Executive
6 . FRANCES BRENNAN-DAVIES – Trade Sales Administration Team Leader 7 . ADRIAN ROBINS – Trade Sales Administrator 8 . JULIE WILLIAMS – Trade Sales Administrator 9 . BEN JAMES – Internal Sales
»»“ I HAVE WRITTEN BEFORE about the importance of supporting great products with great service – it isn ’ t a nice to have , it is a must have , and at IG Doors I am delighted to be able to say our Truedor trade team hit the mark every time .
Offering great products and great service was what we set out to do when we launched Truedor back in 2014 . Our product offering has gone from strength to strength ; the range of styles and colours we now offer is a match for anybody in the industry ; and our Truedor Partner Programme , which gives installers
outstanding marketing support has really caught the imagination .
But still I come back to service . Our delivery performance is good – as it should be of course , but what really excites me is the customer support team who really look after our customers in a way any of us would want to be looked after by a supplier .
The ‘ trade team ’ as we refer to them internally are an outstanding group of people who have come to IG Doors from various backgrounds , but all of whom have one thing in common – a skill and
a desire to give customers great support , whether that be technical advice , delivery information or after-sales support .
Every one of our team can talk to any customer – they are all technically knowledgeable , they can all look at any order on the system , and they can all answer customer queries to the same level of proficiency ; there is no “ I ’ ll need to get someone to call you back ” with the Truedor team – whoever you speak to can and will happily attend to your requests for information .
We won ’ t let these service levels slip and we know that the work of our trade team is one of the reasons why we have become so successful so quickly and why our customer retention is at such a high level .
In 2017 , IG Doors will be moving into a new 200,000 square feet production and distribution facility with some of the most technologically advanced manufacturing equipment ever seen in the UK .
www . truedor . co . uk

FIT Show installation of the year judge named

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WHETHER IT ’ S A COMMERCIAL OR domestic project , doors , windows , orangeries or conservatories , the FIT Show is on the hunt for the best installations from around the globe for its Installation of the Year Twitter competition .
Adrian Toon , Immediate Past President for the Council for Aluminium in Building ( CAB ), has been named the competition ’ s judge and will on a monthly basis examine all entries and carefully consider which he feels are the best before the public decide on an overall winner chosen from the shortlist of monthly winners . Earning themselves some serious bragging rights and also a 2017 winner ’ s trophy , the winner will be announced at the FIT Show ’ s popular gala dinner on 24th May .
Active in the construction industry since 1980 , Adrian Toon is also the Immediate Past President of the Federation of European Window and Curtain Walling Manufacturers ’ Associations ( FAECF ), a federation that represents the façade industry across Europe . Setting up his own façade consultancy firm in
2004 , a2n offers its clients marketing services such as architectural photography and media services .
“ It ’ s an honour to have been asked to judge the Installer of the Year competition ,” said Adrian . “ The FIT Show is an integral part of the industry and in adding this new competition to its repertoire proves there is no limit to its desire to recognise the best of the best when it comes to the window , door and conservatory industry .”
Photographic entries can be submitted via Twitter for the Installation of the Year competition using the hashtag # FITInstallation including a short description of the installation and product used .
“ We want to see and celebrate the very best that our sector has to offer ,” said Nickie West , Events Director for the FIT Show . “ We ’ ll feature each entry in a gallery that can be found on our website and once Adrian has chosen our monthly winner we ’ ll announce them via social media and send them their prize , a FIT Show goodie bag and two gala dinner tickets .”
Taking place 23-25th May 2017 , to book a stand at FIT Show 2017 please contact Freya Humphries on : 07572 623457 , or email : freya @ fitshow . co . uk .
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