Clearview National August 2016 - Issue 177 | Page 63

CONSERVATORIES

Taking the ‘pane’ out of
troublesome conservatory issue
»»BURY ST EDMUNDS-BASED
Network VEKA member, Frames
Conservatories Direct (FCD), has stepped
in to help a new customer solve an old
problem.
Local resident, Mrs White was on the verge
of despair after a nearby contractor installed
her a conservatory that was far from fit for
purpose. Adrian Lewis, MD at FCD, explains:
“A conservatory with a ‘lean-to’ roof had been
constructed, with a projection that was far
too long to support the considerable amount
of glass involved. The panes were incorrectly
fitted, and were shattering as they expanded
and contracted with the weather, showering
poor Mrs White and the interior of the
conservatory with broken glass.”
Aware of the firm’s outstanding reputation,
Mrs White contacted FCD to help resolve the
situation.
“We were keen to start work on fixing
the conservatory,” Adrian continues, “and
also wantedRAtoadhelp
the customer
gainnew style
Clearview
Magazine

some compensation – both for
the shocking standard of the
installation, and the distressing
and dangerous situation it had
left her in.
“Network VEKA was
founded in reaction to the
kind of unscrupulous trader Mrs
White had dealt with. It protects
consumer’s interests with a series of
guarantees, safeguarding their investment,
even if their chosen member company should
unexpectedly cease to trade. In this case, the
original installation was completely unrelated
to Network VEKA, but we empathized with
the customer and wanted to help her regain
some of the money she had invested with the
previous company.
“Through our Network VEKA membership
we have access to the services of Technical
Consultant, Don Waterworth, who is trained
as a Private Practice Building Surveyor and
Building
He was
able to work on
ad.pdf
1 Engineer.
20/09/2013
12:27

Before

After

Mrs White’s behalf to gain
compensation from the original
contractor and, in this case,
his fee was covered through our
membership, obviating any cost to the
customer.
“We were pleased to fit a completely new
roof, suited to the size of the conservatory, to
ensure that Mrs White was able to enjoy the
light and welcoming space she desired in the
first place.”
Mrs White was delighted with the service
she received and sent a letter of thanks to Don
Waterworth: “I cannot find the right words to
express my gratitude and appreciation. ‘Thank
you’ seems inadequate.”
www.networkveka.co.uk

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