Clearview National April 2017 - Issue 185 | Page 105

HARDWARE& SECURITY
Standing out
» » AS HARDWARE PRODUCTS
become more competitive, companies have
to find other ways to stand out from the
crowd.
At SIEGENIA, added value has always
come from its market-leading technical and
after-sales support.
A WEALTH OF EXPERIENCE
The technical and field sales teams at
SIEGENIA have decades of industry
experience between them and can provide
knowledgeable advice at all stages of the
buying and project cycles.
Speaking for the technical team, manager
Gary Davies states, “We provide our
distributors with extensive product training
in order that they can confidently sell our
hardware.
“Our Area Sales Managers also work
in partnership with them to develop new
business by attending prospective customer
visits to specify solutions suitable for their
individual requirements.”
Siegenia Clearview Half Page awork
And the support does not stop at the point
of sale; SIEGENIA can also provide support in
terms of security testing including indicative
and development PAS 24 testing to ensure
fabricators can comply with the recently
introduced Document Q regulations.
LOOKING TO THE FUTURE
Not content with relying solely upon their
vast experience, SIEGENIA are also looking to
build for the future.
General Manager, Adrian Vicker, takes up
the story, “We have invested in the Technical
Department over the last 18 months bringing
in an additional Technical Manager and an
engineering apprentice to work alongside Gary
Davies, and in this way, we hope to future-
proof the business.
“Not only has there been investment in
personnel, but also in facilities. In the last few
months we have installed a 3D printer which gives
us the ability to rapid prototype design samples in
house for customer approval, providing bespoke
solutions
much more quickly.”
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Providing outstanding customer support is
a fundamental part of the SIEGENIA brand.
It is one of the reasons they have prioritised
investment in the UK while others are cutting
back.
Adrian concludes, “Despite the recent
turbulent economic conditions we have
continued to investing our time and money in
technical and sales support, as we believe this
has been the key to our success in the past and
will be in the future. It is what we believe sets
us apart from the rest.”
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