Clearview National April 2017 - Issue 185 - Page 105

HARDWARE& SECURITY Standing out » » AS HARDWARE PRODUCTS become more competitive, companies have to find other ways to stand out from the crowd. At SIEGENIA, added value has always come from its market-leading technical and after-sales support. A WEALTH OF EXPERIENCE The technical and field sales teams at SIEGENIA have decades of industry experience between them and can provide knowledgeable advice at all stages of the buying and project cycles. Speaking for the technical team, manager Gary Davies states, “We provide our distributors with extensive product training in order that they can confidently sell our hardware. “Our Area Sales Managers also work in partnership with them to develop new business by attending prospective customer visits to specify solutions suitable for their individual requirements.” Siegenia Clearview Half Page awork And the support does not stop at the point of sale; SIEGENIA can also provide support in terms of security testing including indicative and development PAS 24 testing to ensure fabricators can comply with the recently introduced Document Q regulations. LOOKING TO THE FUTURE Not content with relying solely upon their vast experience, SIEGENIA are also looking to build for the future. General Manager, Adrian Vicker, takes up the story, “We have invested in the Technical Department over the last 18 months bringing in an additional Technical Manager and an engineering apprentice to work alongside Gary Davies, and in this way, we hope to future- proof the business. “Not only has there been investment in personnel, but also in facilities. In the last few months we have installed a 3D printer which gives us the ability to rapid prototype design samples in house for customer approval, providing bespoke solutions much more quickly.” Correct dimensions.pdf 1 16/02/2017 16:01 Providing outstanding customer support is a fundamental part of the SIEGENIA brand. It is one of the reasons they have prioritised investment in the UK while others are cutting back. Adrian concludes, “Despite the recent turbulent economic conditions we have continued to investing our time and money in technical and sales support, as we believe this has been the key to our success in the past and will be in the future. It is what we believe sets us apart from the rest.” C M Y CM MY CY CMY K C L E A RV I E W-U K . C O M » A P R 2017 » 105