Clearview National April 2015 - Issue 161 | Page 18

INDUSTRYNEWS

Homeowner Satisfaction
»»PVCu glazing industry
standards organisation, Network VEKA has
capitalised on the launch of its new-look
website by revamping the process involved
in activating its hallmark insurance-backed
guarantees.
The ten-year cover, which represents one
of the industry’s most fail-safe packages of
customer support, is instated as soon as
homeowners have submitted a completed
feedback form evaluating the standard of work
and service they received.
Previously administered solely in hard copy
by post, homeowners now have the option
to submit their feedback online, saving time

and postage costs and
providing instant
reassurance that the
process is complete.
Network VEKA
MD, John Ogilvie
explains: “The process
of gathering customer
feedback serves a dual
purpose, both instating
the ten-year cover that protects
homeowners’ installations against virtually any
eventuality and providing us with a true and,
crucially, up-to-date picture of how well our
member companies are performing.

Companies interested in learning
more about what it takes to become a
Network VEKA member should visit the
organisation’s new-look website:
www.networkveka.co.uk

Growing Database
includes Local Builders

»»Insight Data, the
specialist supplier of business
data for the glazing and
construction industry, has seen
its Local Builders database soar
to 23,000 contacts and 15,000
emails.

Jade Greenhow, Insight’s
operations manager said: “The
window industry is changing
rapidly due to the growth of trade
counter outlets. Builders can now
source the same range of products
as double glazing companies, but

1991

Apecs
Hardware
Group
from the
beginning…

without the big adver tising costs
or sales commissions they can be
more competitive. Some builders
are now fitting as many frames as
window companies.”
“Previously manufacturers and
distributors had around 12,000
window installation companies to
market to, now there is an additional
23,000 builders active in home
improvements. This is great news for
suppliers, whether supplying direct
or through trade counters.”

1993

Andrey Goncharov
Apecs started to
founded Russian door
produce its range of
hardware giants, APECS
own branded products.
Group, producing a
range of heavy duty
mortise locks and
hardware with its Russian
manufacturing partners.

18 » A PR 2015 » CL EARVI E W- UK . C O M

The database provides suppliers
with key sector information, such
as home improvements, newbuild projects and refurbishment.
In the last 12 months the email
list has grown from 8,000 to a
landmark 15,000 verified email
addresses, overtaking window
companies (with 14,800 email
contacts) for the first time.
For more, call 01934 808293 or
visit www.insightdata.co.uk

1995

Apecs expanded its
regional company to a
federal trading level and
through its partnership
with GuangYou,
started to manufacture
products in China
making production much
more cost effective.