From a different perspective
Assistant banquet manager Tammie Anderson shares her thoughts on
working at the National Convention Centre Canberra (NCCC).
What does staff training look like at NCCC?
Staff training at the Convention Centre is extensive! Some of the training
I have had so far covers responsible service of alcohol, first aid, fire warden
training and crowd management. I also run annual Standard Operating
Procedure evenings for colleagues and ‘train the trainer’ activities.
Opposite page from left: GCCEC team
members await guests; drinks on
arrival at NCCC; ICC Sydney prides
itself on “world-class” staff.
What development opportunities does NCCC offer staff?
As well as mandatory technical training, the NCCC offers extra training and exposure to the types
of business we manage daily. I have learned a lot about myself in this process and I believe that this
type of training also lends itself to a more rounded delivery of service to our guests. The NCCC also
invests heavily in reward and recognition staff programs, external training and coaching.
What have you gained from this training?
The benefits are endless and certainly my own career speaks to this significantly. My story started
as a casual food and beverage attendant, and it was through training and time here at the NCCC
that I then moved to team leader, supervisor and now assistant banquet manager.
“It’s a great example of an employee who
understands the needs of both her colleagues
and the customers, and has come up with a
new initiative to meet their expectations.”
Ahead of its opening late last year,
International Convention Centre Sydney (ICC
Sydney) announced a partnership with TAFE
NSW – Sydney Institute in order to foster
professional development within its team.
“Through a $250,000 partnership with
TAFE Sydney, our people are able to receive
accreditation that can be counted toward their
diplomas as a result of their onboarding at ICC
Sydney,” says ICC Sydney CEO Geoff Donaghy.
He says the centre’s successful opening
was “in no small part due to our world-
class team”.
“During our opening events, I even had one
visitor tell me that ‘the smiles of your people
are the soul of this building’ and I agree – it’s
the team that truly brings a venue to life and
will deliver extraordinary experiences for
clients and guests,” he says.
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www.cimmagazine.com Convention & Incentive Marketing, Issue 2, 2017 35