Chart 27 : Favorite topics for line managers / supervisors
Topic How to handle conflicts among workers
72.2 %
How to communicate better How to help workers with negative emotions
62.0 % 58.8 %
How to solve problems 45.9 %
How to give feedback to the workers
20.0 % 0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 %
Yang Feng is a line manager who is working to improve his conflict management skills through the tips he got on CCR CSR ' s WeSupport platform :
The Story of Yang Feng
Yang Feng , 27 , left home when he was 18 to seek work at factories . Last year , he was promoted to be a line manager in charge of over 30 workers . He still feels young and inexperienced . “ I got inspired by the WeSupport lesson ‘ how to be a good line-manager ’… Now whenever I find any conflicts among workers , I try to be a mediator . I talk to all sides and encourage them to communicate with each other to deal with any misunderstandings …” he told us .
Line managers were asked how helpful they found the line manager lessons to be in terms of five objectives CCR CSR ' s WeSupport platform aims to achieve . Chart 28 shows the average scores line managers gave to each objective on a scale 1-100 . 22 The top scores go to 1 ) conflict management skills 2 ) problem solving skills and 3 ) providing emotional support for young workers ( Chart 28 ).
Chart 28 : Scores for line manager contents
Conflict management skills
Problem solving skills
Providing emotional support for young workers
Relationship with young workers
Providing feedback to young workers
Content
73.8
73.6
74.5
74.3
75.9
Score 70 71 72 73 74 75 76
19 . “ Very helpful ” was given a score of100 ; “ Partly helpful ” equated to a score of 50 . If the answer was “ not helpful ” or “ not applicable ”, a score of 0 applied
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