CCR CSR FCFS Impact Study | Page 2

Table of Contents

Table of Contents

EXECUTIVE SUMMARY 2
I .
INTRODUCTION
3
1.1 . BACKGROUND
3
1.2 SURVEY CONTEXT AND OBJECTIVES
4
1.3 METHODOLOGY
4
II . SURVEY RESPONDENTS 6
III .
SATISFACTION LEVEL
7
3.1 SATISFACTION WITH THE PROGRAM
7
3.2 FUTURE PARTICIPATION AND EXPECTATIONS
8
IV .
IMPACT OF FCFS
10
4.1 IMPACT ON CHILDREN
11
4.2 IMPACT ON WORKER -­‐ MANAGEMENT RELATIONSHIP
12
4.3 IMPACT ON WORKER SATISFACTION
14
4.4 . IMPACT ON RETENTION
15
V .
SUCCESS , CHALLENGES AND SUSTAINABILITY
16
5.1 SUCCESS FACTORS
16
5.2 CHALLENGES
17
5.3 SUSTAINABILITY
19
VI . SUMMARY AND CONCLUSIONS 20 APPENDIX 1 . INTRODUCTION TO FCFS 21
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