4.3 Impact on worker satisfaction
The FCFS significantly increased the worker satisfaction among beneficiaries .
The beneficiaries of the FCFS program were significantly more satisfied with the factory compared to the baseline parents and non -‐ participants of the program . For example , 69 % of the program participants said they would “ absolutely ” recommend the factory to their friends and relatives , which is 18 % more than the baseline and final non -‐ participants ( Chart 15 ). The general worker satisfaction rate was also significantly higher among the beneficiaries of FCFS :
97 % were satisfied with the factory , compared to 79 % of the baseline parents and 88 % non -‐ participants ( Chart 16 ). It is also noteworthy that among the beneficiaries of the program , worker satisfaction was not significantly correlated with their age , gender , age of their children , length of their service in the factory , their migration status and whether or not they had left -‐ behind children .
Chart 15 : Would you recommend this factory to your friends or relatives ?
80 % 69 %
Chart 16 : In general , how satisfied are you with your factory ?
80 %
44 % 43 %
60 % 44 %
44 %
60 % 53 %
40 % 25 %
40 %
35 % 28 %
|
20 %
0 %
|
5 %
Absolutely Maybe No Baseline Final -‐ Non Parjcipants Final -‐ Parjcipants
6 % 5 %
|
20 %
0 %
|
Very sajsfied |
|
|
10 %
5 %
|
10 %
8 %
|
3 % |
0 % |
Sajsfied Undecided Unsajsfied
Baseline Final -‐ Non Parjcipants Final -‐ Parjcipants
|
" This is a very good project . We needed such projects for the satisfaction of our workers . We did this summer program this year and also hired professional teachers to help . The parents were very happy , especially when they saw the progress their children made during the summer . I believe that the impact is a long term one and a win -‐ win to all parties involved .”
-‐ General manager of a participating factory Page | 14