Terms and Conditions
Anderson Vacations / TERMS AND CONDITIONS
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Terms and Conditions
Bookings :
Bookings can be made through our friendly reservation staff , or by visiting your local travel agent . For the best selection and availability , it is recommended tours be booked as far in advance as possible .
Currency :
The prices in this brochure are in CAD as it was trading on July 1st , 2016 . Price Guarantee : Prices in this brochure are based on costs and exchange rates as of July 1 , 2016 . Should these currency exchange rates change significantly it may be necessary to add a surcharge on the price of your tour . However , no surcharge will be made in respect to exchange rate changes once your tour has been fully paid for and payment received by Anderson Vacations .
Deposit / final payment policies :
A $ 500 per person deposit is required at time of booking to hold your customised South Pacific land tour . Final payment is required 60 days prior to departure . If a reservation is made within 60 days of departure , full payment is required at time of booking . Some trips will require a larger deposit . Please note that air , rail and tour components can have different deposit and final payment deadlines , which are dictated by the suppliers . These will be advised to you by your travel consultant at the time of booking . Airline regulations require the full name , date of birth and gender for all passengers as it appears on the passport . Travellers must provide a copy of each passenger ’ s passport photo page . Please note name changes are not allowed on tickets and misspelling the travellers names on the ticket will result in loss of that air ticket . Airline reservations cannot be confirmed until Anderson Vacations has received full payment before the due date set by the airline . Separate airline and tour change fees are payable by the traveller depending on fare type purchased . These airline and tour change fees will be payable by the traveller .
Changes to reservations :
If you wish to change your reservation after confirmation has been processed and deposit applied , we will do our utmost to satisfy your request . A change fee of $ 100.00 per change will be applied to cover extra administrative and communication costs . Upgrades will be charged at the rate of the upgrade . Separate airline change fees apply depending on fare type purchased . These airline fees will be passed onto you .
Cancellations , refunds and transfers :
Should you need to cancel your trip , you ( or your authorized travel agent ) must notify us in writing , by letter , e-mail , or by fax immediately . Deposits are nonrefundable , though if you cancel more than 60 days prior to tour departure date , the deposit paid is transferable to any other tour taken within 12 months of the original tour start date , minus a $ 100.00 per person transfer fee . Less than 60 days prior to departure , all monies paid are 100 % non-refundable , nontransferable . Name changes are not permitted . Insurable risks may be covered under trip cancellation insurance policies , if purchased . We are not able to grant partial refunds for any unused trip arrangements – voluntarily missed meals , sightseeing , transport , etc – after the trip has commenced , or any refunds to trip members who do not complete any portion of the itinerary for whatever reason . All air tickets are non-refundable and valid only for the flight ( s ) indicated . We may cancel departures if forced to do so by circumstances such as war , civil or political unrest or what is commonly referred to as force majeure . In these instances we will refund all passengers in full if cancellation takes place more than 60 days prior to tour start date . If cancellation occurs within the 60 day period , we will offer to postpone your trip to anothersimilar departure within 12 months of the original tour start date ; or , if circumstances do not permit , an alternative will be offered at that time . We will not be responsible for costs associated with re-issuance or extension of visas , airline change fees , or for any compensation . We strongly recommend that all travellers purchase trip cancellation insurance , either through Anderson Vacations or elsewhere , as this may provide coverage under such circumstances . If we cancel your tour due to insufficient enrolment , we will endeavour to find an alternative tour for you . If this is not acceptable , all monies paid will be refunded in full and will constitute full settlement . We will not be responsible for any expenses incurred , such as visas , independently purchase airfare , or any other compensation . Notice of cancellation due to insufficient enrolment in any program will be given approximately 60 days prior to departure .
Travel insurance :
Anderson Vacations STRONGLY RECOMMENDS adequate travel insurance to all persons travelling to all destinations . Travel insurance can be purchased through Anderson Vacations to cover penalties in the event that you need to cancel or change your travel plans due to unforeseen circumstances . Travel insurance can also provide medical and emergency assistance protection during travel , as well as loss and delay coverage . Visit your travel agent or call one of our insurance specialists for more details . If a traveller does not carry travel insurance , all hospital and medical expenses are the traveller ’ s responsibilities . No refunds for unused travel arrangements will be provided in the case of a medical emergency .
Airlines :
The airlines does not by virtue of their endorsement of this brochure , represent themselves as contracting with a purchaser of a holiday from Anderson Vacations , or having any legal relationship with such a purchaser . The Airlines concerned are not to be held responsible for any act , omission , or event during the time passengers are on board their planes or conveyance . The passage contract in use by airlines concerned , when issued , shall constitute the sole contract between the airlines and the purchaser of these tours and or passenger .
Visas / passports :
Holding valid travel documents is the responsibility of the traveller . A passport valid for six months beyond date of travel is required for entry into some countries in the South Pacific . Travellers must have an E . T . A . ( Electronic Travel Authority ) for visiting Australia for up to 3 months , and a visa if staying longer . Please discuss this with your travel agent or one of our specialists at time of booking . Anderson Vacations is pleased to offer complimentary ETA services for clients booking Australia tours .
Documentation :
Travel vouchers , tickets , departure details and supplier addresses will be provided as part of our final tour documentation . All documentation is sent electronically . These are tickets and should be treated as cash . Lost vouchers and airline tickets may need to be reissued and will require a $ 50.00 processing fee to resend .
Is there a charge for small groups ( under 10 participants )?
We pride ourselves on providing “ a small shared group experience .” In the event that we have fewer than 10 participants on a tour we will offer a “ small-group surcharge ” to ensure that the tour runs as scheduled . This fee , which is up to 15 % of the “ land ” portion of the tour , will be offered to you as an option to continue with the trip . This fee will cover the costs associated with handling a smaller group .
Responsibilities :
Anderson Vacations acts only as an agent for the owners and contractors providing transportation , accommodation or other services and is not responsible or liable for any loss , damage or injury , delay or accident due to an act of default of any company engaged in providing service included in these packages . The right is reserved to decline or accept any person requesting a travel packages or to refuse to retain a member of a group or individual travel program . Scheduled changes may occur . Anderson Vacations management reserves the right to make any adjustments in plans which may be necessitated due to situations not under our control .
Force majeure :
Anderson Vacations is not responsible for any additional costs , claims , losses , damages , expenses , delays or loss of enjoyment of any nature or kind whatsoever resulting from any events caused by circumstances not under our or our suppliers reasonable control . This includes but is not limited to weather , strikes , cancelled or delayed transportation , labour disputes , riots , blockades , wars , terrorist attacks , earthquakes or restraints imposed by government authorities .
Please note :
Some tour provider cancellation policies can vary , including airlines and rail products as examples . You will be responsible for all additional cancellation fees imposed by such providers of travel arrangements over and above the Anderson Vacations cancellation fees . These cancellation fees are required to offset booking communication , and administrative charges which have already been incurred by us , providers of travel arrangements and your travel agent . Cancellation fees imposed by all providers of travel arrangements and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees that may be applicable . Regrettably cancellation charges cannot be waived . There will be no exceptions . No refunds on unused services or portions of a booked tour can be provided . We strongly encourage you to have proper and complete travel and health insurance coverage on all tours and flights booked to avoid penalties .