Austin Travis County Integral Care Strategic Plan FY 2017-19 | Page 7

Improved health outcomes are achieved through implementation of high quality services and continuous innovation .

STRATEGIC GOAL 2

Improved health outcomes are achieved through implementation of high quality services and continuous innovation .
Objective 2.1 : Increase access to services .
a )
Analyze and assess ability to fill gaps within the service array for current target populations in alignment with
community needs .
b )
Eliminate the waiting list for behavioral health services .
c )
Expand provider network and network development activities as appropriate to address gaps .
d )
Complete implementation of call center improvements and continually assess effectiveness of call center
platform .
Objective 2.2 : Make available evidence-based services and promising practices that meet or exceed industry standards .
a )
Ensure the capacity of clinical staff and network providers to employ best practices and evidence-based
practice strategies , including person-centered , trauma-informed , and culturally competent care .
b )
Continue working to deepen integrated care practices and integrate behavioral health services into physical
health and other settings .
c )
Incorporate Certified Community Behavioral Health Clinic ( CCBHC ) standards into service models .
d )
Increase staff and provider diversity in line with CLAS and CCBHC standards .
Objective 2.3 : Determine feasibility and sustainability of expansion to other service populations and / or provider services .
a )
Assess the potential market need for expansion to other service populations and / or provider services .
b )
Analyze Integral Care ’ s ability and capacity to expand to other service populations and provide additional services .
c )
Evaluate competitive forces in current and prospective populations , including potential competition with
current partners .
d )
Create implementation plan based on expansion recommendations , which may include risk-sharing
arrangements , authority services , and / or value-based payments .
Objective 2.4 : Leverage collaborations to improve health outcomes . a )
b )
Analyze the ability and capacity to build on existing and develop new partnerships , to include law enforcement and criminal justice systems , first responders , schools , Dell Medical School , and housing providers . Develop an agreement with Dell Medical School to create training opportunities in community-based behavioral health settings .
Objective 2.5 : Assure an innovative and evidence-based array of services that will support individuals with intellectual and developmental disabilities ( IDD ) to live in the community .
a )
Assess and clearly define Integral Care ’ s authority and provider responsibilities and functions for IDD population .
b )
Work with the community to ensure sufficient community-based services to support individuals with IDD to live
in the community , including those transitioning from institutional living .