Austin Travis County Integral Care Strategic Plan FY 2017-19 | Page 4

Foundational Principles
The foundational principles of operational excellence,
innovation, and community leadership guided the
development of this strategic plan and flow through each
of the goals. We recognize that operational excellence is
the foundation upon which all other efforts must be
based in order to successfully carry out our mission. We
seek and employ innovative strategies that improve
outcomes for the people we serve. Finally, we are
committed to leading efforts to address the needs of
people with behavioral health disorders and intellectual
and developmental disabilities in our community.
Operational Excellence
Integral Care is facing shifting marketplace pressures that require us to quickly and effectively expand capacity, work
with new partners, and meet new and more complex technology requirements — all while continually improving
outcomes, business operations, and cost-effectiveness. These are elements of the Institute for Healthcare
Improvement’s “Triple Aim” — better experience of care, better health among the individuals receiving care, and
reduced costs. A robust, modern, and secure infrastructure is a critical step in achieving any of these goals.
Innovation
In order to succeed and thrive, we must provide innovative services and programs.
Meeting the needs of those Integral Care serves. We are seeing a shift in both the numbers and the needs of
people who seek behavioral health and intellectual and developmental disability (IDD) services in the community.
To stay current, we must adapt and change models of care toward providing more holistic, evidence-based,
population-linked services. A thoughtful response to demographic shifts will keep Integral Care at the forefront of
health care reform and ensure continued financial stability.
Fulfilling Integral Care’s mission in the new health care environment. The Affordable Care Act (ACA) has
dramatically shifted the health care landscape. Varying payment arrangements and contracting structures,
competitive forces, and an increased emphasis on value and outcomes are leading health care providers to
change the ways in which care is delivered. By focusing on integrating and innovating services and using modern
health information technology to improve care, we will excel in this changing environment.