How
to Deal
With Angry
Customers
"89% of customers have
stopped doing business with
a company after experiencing
poor customer service."
By Trudi Charest, RO
I AM ALWAYS SURPRISED BY HOW MANY BUSINESSES
SPEND A TON OF MONEY ON MARKETING AND EVEN
SALES TRAINING TO GET CUSTOMERS IN THE DOOR
AND SELL TO THEM BUT SPEND NOTHING ON TRAINING
EMPLOYEES TO DEAL WITH SITUATIONS GONE BAD.
NO BUSINESS IS PERFECT SO PREPARING EMPLOYEES
FOR TIMES WHEN THINGS GO WRONG AND CUSTOMERS
ARE ANGRY IS A CRUCIAL BUSINESS STRATEGY.