Apartment Trends Magazine March 2017 | Page 15

RENAISSANCE HOTEL DENVER STAPLETON

MISS MANAGEMENT

CAROL LEVEY | LEVEY ENTERPRISES

Did I Just Embarrass My Boss ?

I manage an apartment building and report to a Regional Manager who maintains a good working relationship with the asset manager . Last quarter , when she was called out of area , our Asset Manager asked me directly to provide documentation on several line items . He was very complimentary and I was happy to respond right away , to which he replied , “ finally some straight answers from the source . Now I know where to come for the truth ." My pride turned to embarrassment . Had my interaction uncovered something wrong with how my regional does her job ?

Quality operations and timely reporting require teamwork which demands direct and transparent communication . Sounds like you took the time and energy to respond to the asset manager but with unforeseen consequences . You “ stepped in it ” when you didn ’ t anticipate what could go wrong and / or control communicate inside . You also failed to manage expectations outside . It also illustrates that grabbing centerstage by yourself might feel productive for a minute but can backfire requiring damage control . So , what now ?

First , get hold of your regional and rehearse the situation . Explain that you were taken offguard and thought you were doing a good thing .
You realize the asset manager was just trying to make you feel good . However , because you don ’ t have the relationship depth that your regional does you found his kind words were a little unsettling like you were trying too hard to impress . What should be done to make sure he knows that I had been directed to get what is needed under unusual circumstances ? What methods should be expected by the asset manager going forward ? Also , express that you would appreciate some direction and / or coaching from her on this kind of “ what if ” circumstances .
What you are doing here is getting back to clear communication protocol , direction from your team leader and re-establishing managed expectations all around .
IMPACT . INFLUENCE . INSPIRE .

Delegate Less , Lead More

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RENAISSANCE HOTEL DENVER STAPLETON
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Organizations create bottlenecks where subordinates bring leaders information and are stuck waiting for decisions . What if you could adjust your team to take action more ? Focusing on the mission and building a mindset for action allows leaders to provide subordinates . To get there you have to create an environment where communication is focused on the end state , build a vision of what great looks like and then challenge yourself and others to work toward it .
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MARCH 2017 • TRENDS | 13