Annual Review 2014/15 Issue 1 | Page 18

Value For Money (VfM) is about ensuring we spend our money wisely! It’s a balance between cost, quality, customer satisfaction and meeting expectations. We need to get the best results possible from the resources (staff and money) we have. We’re committed to delivering Value for Money and we’ve made good progress over the last year on achieving key actions. Our three year Strategic Plan drives high performance through our Key Performance Indicators (KP