How does a local company hold to the standard of a brand known around the world ? By training , following the correct procedures and serving wholesome food .
“ We need people who can uphold the standards we follow ,” Mathews said . “ You can ’ t create new ones for McDonald ’ s Corporation . Our customers have expectations . Meeting the standard is up to us .”
In 1961 , McDonald ’ s launched a training program , later called Hamburger University . The Mathews have their own training center in Springdale . New employees train at the facility ’ s test kitchen and key employees come in to train when any procedure changes .
Prospective employees should be good , positive people with a willingness to learn , Mathews said . They should follow the company ’ s procedures and serve quality food .
“ We need good listeners who are willing to follow directions ,” he added . “ They ’ ve got to have a good personal appearance . They should take pride in the way they look and act professionally .”
Those interested in advancing in management should talk to their area supervisor and let them know about their goals , Glenn encouraged .
“ My general manager helped , talking to me about the roles a general manager has and gave me some duties so I could learn what a general manager does ,” Glenn said . “ He helped me with the role . It was an easy transition when I became a general manager .”
Glenn has a degree in business management from the University of Arkansas , but she said you don ’ t have to go to college to have a successful career . “ The degree was not required for my job ,” she explained . “ I did it for myself .”
Those preparing for a career in food service management should work on their math skills . Such skills are used for inventory and statistics for the restaurants , Glenn said .
Communications skills are helpful , Mathews added , as is common sense . Accounting and economics classes will help future managers on the financial side of McDonald ’ s , Purtle said .
According to Mathews , benefits at McDonald ’ s are the best in the industry .
“ One of the best benefits is flexible hours . We will adjust schedules around any other activities for things like school ,” he said .
Purtle was a cheerleader and also on a competitive cheerleading team when she started at McDonald ’ s . “ I was able to do both , and also work and go to school ,” she recalled . “ The flexible schedule really helped me .”
There is also a bonus program for managers , based on food costs and labor control , Mathews said .
Those wanting to apply may do so at individual restaurants or online at www . mylocalmcd . com .
“ I want people to give McDonald ’ s a chance ,” Purtle said . “ It ’ s a great job for a high school student and you can build a career with the company . It can be a good life . Don ’ t say no . Help your life get better .”
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