ADDNODE GROUP
Corporate social responsibility
Close cooperation
strengthens business
Every industry
has its challenges
CAROLINA RÖHRL
CHRIS ATHERTON
Technical project manager
and customer representative, Abou
Head of consulting services,
Symetri
Abou is part of the Process Management business area. Through
the Automaten platform, the company has become a marketleading provider of e-services to Sweden’s municipalities. Using
these e-services, citizens and businesses can perform simple
administrative procedures with authorities from a computer or
smartphone.
Carolina Röhrl joined Abou in 2012 and is currently a
technical project manager and customer service representative.
Her customer list currently includes nine municipalities with
which she is engaged in a close dialogue.
“Several of our customers are drivers of product development
and special solutions,” Röhrl says. “Through close cooperation
we can meet their needs in an optimal fashion. We also hold
customer get-togethers at which we share our knowledge on
current issues, such as administration of building permits.”
Apart from the close customer contact, her colleagues at
Abou are the best part of her work, she says.
“We are a small company with a great gang who have succeeded
in creating a positive and stable work environment,” Röhrl says.
“We also have a new company president, who is exactly the right
person for us. Since he took over we have been working with
more standardised processes, with clear and concrete goals.”
Since autumn 2015, Abou shares offices with the parent
company, where several of Addnode Group’s other subsidiaries
also work. Röhrl hopes this will lead to broader cooperation
between the Group’s companies.
“We are now housed together with the rest of ‘the family’,”
she says. “I hope this will strengthen cooperation between the
Group’s subsidiaries so that we can tie together our various
products. That would be a great achievement!”
Symetri is an Autodesk Gold partner that supplies CAD
software to customers in a range of industrial sectors in the
UK. The company is part of the Design Management business
area and has customers in a large number of industries, most
notably the construction, real estate and manufacturing
sectors.
Chris Atherton has been with Symetri since 2014, working
with sales and job management. Applying the technical
knowledge and skills that he has acquired over many years is
still the most important aspect of his work.
Atherton has a degree in aviation technology, and before
joining Symetri he worked as a design engineer for the elevator
company KONE. His current work duties include coordinating
projects, technologies, customer meetings and preparatory
sales work, and making sure that his teams have the knowledge
they need to address customers’ questions.
“My main skill set is in work flow methodologies,” Atherton
says. “Customers are often searching for a solution to a
specific problem, but when we say we are helping a customer
with a problem, this must be put in the context of the overall
workflow. When you understand this you can deliver a
considerably better result.”
Helping with problem-solving and achieving the best
solutions for Symetri’s customers are his main sources of
inspiration.
“Every industry we work with has its challenges,” Atherton
says. “I like learning and applying the knowledge I have gained
by solving customers’ problems. I am constantly developing
and continue to deepen my knowledge, which is incredibly
rewarding for me personally.”
30
NATIONALITIES
77+23+M
500
400
300
41–50 years
31–40 years
> 50 years
200 < 31 years
77 % Men
23 % Women
GENDER DISTRIBUTION
100
0
< 31 år
31-40 år
41-50 år
AGE STRUCTURE,
NUMBER OF EMPLOYEES
> 50 år
320,000000
266,666667
213,333333
25
160,000000
106,666667
53,333333
0,000000
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