Addnode Group Annual Report 2015 | Page 25

ADDNODE GROUP Corporate social responsibility Close cooperation strengthens business Every industry has its challenges CAROLINA RÖHRL CHRIS ATHERTON Technical project manager and customer ­representative, Abou Head of consulting services, Symetri Abou is part of the Process Management business area. Through the Automaten platform, the company has become a marketleading provider of e-services to Sweden’s municipalities. Using these e-services, citizens and businesses can perform simple administrative procedures with authorities from a computer or smartphone. Carolina Röhrl joined Abou in 2012 and is currently a technical project manager and customer service representative. Her customer list currently includes nine municipalities with which she is engaged in a close dialogue. “Several of our customers are drivers of product development and special solutions,” Röhrl says. “Through close cooperation­ we can meet their needs in an optimal fashion. We also hold customer get-togethers at which we share our knowledge on current issues, such as administration of building permits.” Apart from the close customer contact, her colleagues at Abou are the best part of her work, she says. “We are a small company with a great gang who have succeeded in creating a positive and stable work environment,” Röhrl says. “We also have a new company president, who is exactly the right person for us. Since he took over we have been working with more standardised processes, with clear and concrete goals.” Since autumn 2015, Abou shares offices with the parent company, where several of Addnode Group’s other subsidiaries also work. Röhrl hopes this will lead to broader cooperation between the Group’s companies. “We are now housed together with the rest of ‘the family’,” she says. “I hope this will strengthen cooperation between the Group’s subsidiaries so that we can tie together our various products. That would be a great achievement!” Symetri is an Autodesk Gold partner that supplies CAD software to customers in a range of industrial sectors in the UK. The company is part of the Design Management business area and has customers in a large number of industries, most notably the construction, real estate and manufacturing sectors. Chris Atherton has been with Symetri since 2014, working with sales and job management. Applying the technical knowledge and skills that he has acquired over many years is still the most important aspect of his work. Atherton has a degree in aviation technology, and before joining Symetri he worked as a design engineer for the elevator company KONE. His current work duties include coordinating projects, technologies, customer meetings and preparatory sales work, and making sure that his teams have the knowledge they need to address customers’ questions. “My main skill set is in work flow methodologies,” Atherton says. “Customers are often searching for a solution to a specific problem, but when we say we are helping a customer with a problem, this must be put in the context of the overall workflow. When you understand this you can deliver a considerably better result.” Helping with problem-solving and achieving the best solutions for Symetri’s customers are his main sources of inspiration. “Every industry we work with has its challenges,” Atherton says. “I like learning and applying the knowledge I have gained by solving customers’ problems. I am constantly developing and continue to deepen my knowledge, which is incredibly rewarding for me personally.” 30 NATIONALITIES 77+23+M 500 400 300 41–50 years 31–40 years > 50 years 200 < 31 years 77 % Men 23 % Women GENDER DISTRIBUTION 100 0 < 31 år 31-40 år 41-50 år AGE STRUCTURE, NUMBER OF EMPLOYEES > 50 år 320,000000 266,666667 213,333333 25 160,000000 106,666667 53,333333 0,000000 01-32+88_Addnode_2015_EN.indd 25 2016-05-12 08:52:39