A GUIDE FOR HUMAN RESOURCE PROFESSIONALS | 9
“Experienced workers) have
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less absenteeism, less turnover,
superior interpersonal skills and
deal better with customers.”
— eter Cappelli, director of the Center for
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Human Resources at the University of
Pennsylvania’s Wharton School
KEY THOUGHTS
• eople are who they are. Just as some 20-somethings are set in their ways, some
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70-somethings are flexible and embrace change. These traits are less age-related and
more a personality or stage-of-life issue.
• person’s sense of curiosity, creativity, productivity and thirst for knowledge doesn’t
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extinguish when you blow out the candles on your 45th birthday cake. That drive is
ever present.
• etirement looks different today. While some want to retire at age 45, 55 or 65, the
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majority of people want and need to stay connected and engaged. With lifespans
increasing, people may very well need an income for a longer period of time.
• ook beyond the birth date and hire the person. A creative, committed and curious
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soul will never let you down, no matter what their age.