A Guide for Human Resource Professionals | Page 15

A GUIDE FOR HUMAN RESOURCE PROFESSIONALS | 1 5 Today, ‘don’t call us, we’ll call you’ has morphed into ‘don’t call us, we won’t call you.’ Candidates feel bewildered and disrespected, wondering what happened to common courtesy and good manners. Today, the human resource function has changed. Depending on the organization, it could mean fewer team members juggling more work. It could also mean human resources is merged with other departments. The number of hours in a day hasn’t changed, but today’s human resource leaders have more to do. From the perspective of the hiring manager or business owner, the old ways might not seem as effective as today’s Applicant Tracking Systems (ATS). On the other hand, even in recessionary times, most HR departments probably didn’t get a mountain of resumes to sort through like they do today. Software has made it very easy to go online and apply for jobs. Relying strictly on keywords to select top resumes can result in favouring candidates who know how to use the software to their advantage while excluding those who have the best personality and experience for the company and position. Founded on the non-profit ideals of helping people, ThirdQuarter decided to put more human-to-human interaction into its recruitment services. We help people looking for jobs and the people hiring them. At ThirdQuarter, every new applicant’s resume is reviewed by a recruitment advisor who then calls the applicant for further clarification or to make suggestions. Based on these conversations, advisors add details and information to files including: the type of desired company; if and how far the applicant is willing to relocate; and if they are willing to retrain. The insight from these conversations can’t be found with an algorithm. For the best fit and most equal footing, it’s time to put the ‘human’ back into human resources. While still leveraging technology, the ThirdQuarter team cuts through the superficiality of current ATS recruitment trends and helps candidates and companies make far more informed and personalized matches.