2020 SFPUC Strategic Plan | Page 7

Goals and Objectives In order to achieve our vision and operationalize our mission, the SFPUC Strategic Planning Steering Committee identified six goals within the following areas: Reliable Service and Assets Organizational Excellence Effective Workforce Financial Sustainability Stakeholder and Community Interest Environmental Stewardship Each goal is led by Goal Champions from our Executive Team. While these goals and objectives do not encompass all of the SFPUC’s work, they represent our organizational priorities for the next 3-5 years. The objectives listed under each goal are strategies designed to support the achievement of the overall goal. “By focusing our efforts across the agency on our six shared goals and integrating them into our day-to-day operations, we will achieve our vision and be recognized as an innovative utility.” – Michael Carlin, Deputy General Manager and Chief Operating Officer 6