GOAL: We foster trust and engagement with our
customers, employees, and the communities we serve
through open and timely communication and education.
OBJECTIVES
1. Improve awareness and understanding by stakeholders of
mission, vision, and values to support agency services,
programs, and priorities.
2. Enhance customer and user satisfaction.
3. Build and leverage long-term community partnerships, inclusive
of multiple interests.
4. Build national/ industry relationships to strengthen and share
local and regional innovations.
5. Improve internal communications by encouraging collaboration
and strengthening our common identity.
“Our community engagement is not just about
sharing information; it’s about building longterm, two-way relationships with our
customers, users and neighbors.”
– Juliet Ellis, Assistant General Manager, External Affairs
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