GOAL: We are a high-performing organization focused
on efficiency, effectiveness, and accountability across
the organization.
OBJECTIVES
1. Foster continuous improvement across the agency.
2. Develop a consistent efficiency management framework
across SFPUC.
3. Enhance the effectiveness and efficiency of standardized
policies, procedures, and work processes across SFPUC.
4. Improve our operational efficiency through technology.
5. Improve the SFPUC’s safety management system and culture.
6. Provide responsive and efficient service to internal and
external stakeholders.
“Organizational excellence is essential to
providing outstanding customer service.”
– Steve Ritchie, Assistant General Manager, Water
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