SAP Forum 2013 | Page 72

SAP Customer Financial Fact Sheet Typical Business Challenges • • With this app: Sales reps can access financial data, invoices, and critical sales orders in real time on their own. Without this app: Sales reps need to call their back office team or send e-mails or faxes in order to collect the required information. Mobile Business Impact As a sales representative, you can check the financial situation of your customers on your iPhone, iPad, Android or Windows 8 device. You can display all relevant data and drill down to single invoices. When running on iPad, the app offers unique collaboration features to improve communication with your accounting back office. Facts & Figures  Role: Sales Representative LoB Sales, LoB Finance 3.0 (iOS) and 2.2 (Android) Available Features and Capabilities  Display list of all customers, those classified as Critical according to predefined rules, and favorites  Display financial details for a selected customer and drill down to single invoices, dispute details.  Target Segment:  Version:  Planned Availability:  Prerequisites:  Mobile Device Support:  Video: © 2012 SAP AG. All rights reserved. SAP ERP 6.0 SP 15 (or higher), Sybase® Unwired  Add notes to customers in backend ERP system (iPad & Win 8 Platform 2.2, SAP NetWeaver® Gateway 2.0 SP only) 02; SAP Data SDK  Record and edit customer disputes (iPad only) iOS, Android, Samsung Galaxy SII, HTC,  Take promises to pay for outstanding invoices (iPad only) Windows 8  Access archived documents related to the customer and stored in http://www.youtube.com/watch?v=5dGDNw6-Q0s the backend (iPad & Win 8 only) Updated: Nov302012  Store office documents per customer locally on the iPad 57 SAP ERP Order Status Typical Business Challenges  Sales reps need quick and easy online access to order data.  There is no meaningful overall and shipping status at a glance. Mobile Business Impact When a customer asks “Where's my order?” during a customer visit, the SAP ERP Order Status mobile app lets sales reps track the status of the sales order on the spot. The app addresses a key concern of the customer in a timely and proactive fashion. Sales reps can check the sales order status at a glance and understand immediately if there are issues. Facts & Figures  Role: Sales representative Sales LoB 2.1 December 2011 Sybase Unwired Platform 2.1; SAP NetWeaver Gateway 2.0; SAP ERP 6.0 iPhone 3GS; iPhone 4; iPod touch, third generation: iPod touch, fourth generation http://youtu.be/5kHKDTnGECM Updated: 3Apr2012 58  Target segment:  Version:  Planned availability:  Prerequisites:  Mobile device support:  Video: © 2012 SAP AG. All rights reserved. Features and Capabilities  Find sales orders using the “My Customers” list or directly by order number.  Check status at a glance and understand immediately if there are issues like a delivery block.  Check the shipping status to see if ordered goods have been issued.  Call or mail in-house contact to solve issues.