MAY 2016 ISSUE
www.qualitynewmexico.org
MISSION: Driving Performance Excellence in New Mexico
Next Steps with Quality New Mexico
We all want New Mexico to be THE State of Excellence
so what’s next?*
*Apply to Be an Examiner
QNM’s Excellence by Choice Learning Summit April 12th -13th
featured bestselling Author and Teacher of Leadership, Jim
Collins. Thank you Chairman Circle Sponsors: Presbyterian
Healthcare Services, U.S. Eagle Federal Credit Union, UNM and
Moss Adams LLP.
Build your professional résumé
Expand your knowledge base,
Sharpen skills, enhance
effectiveness
Apply experience to the benefit of your
Organization
Network with other professionals
*Submit a Self-Assessment
Submit your Self-Assessment for
formal review and feedback
Use feedback to improve overall performance
Receive public recognition on level of performance
Attention Quality New Mexico Partners
Apply by May 6th to join the 2016 Board of
Examiners. Help make New Mexico THE State of
Excellence
QNM Staff Corner Retha Shiplet
‘. . .we are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is
perfect. But we are going to relentlessly chase it, because in the process we will catch excellence. I am not remotely
interested in just being good.‘ Vince Lombardi
Great customer service is still my expectation everywhere I go.
I don’t plan to lower that expectancy – there is hope. When it’s
not happening some say ‘that’s as good as it gets’ and continue
to frequent the business. I do observe and try to determine
what could be the culprit. What could be happening is lack of
training in key processes, expectations, not the right person for
the job, leadership not concerned about customer outcomes,
no alignment of mission or part of achieving the vision. My
parent’s dry cleaning business excelled in success – overtaking
the competition. If you dared work there – perfection was instilled in the process of each garment – and each customer was
to be treated with respect, friendliness and sole focus from the
start of the property, inside, deliveries, counting back the right
change. Aim for excellence—be great. QNM can help you get
there—workshops, coaching, strategy planning, assessments.
Are you attending our FREE Monthly Webinars?
Next PEP Talk May 17, 2016 featuring Cory Godwin, Chief
Deputy Tax Collector Walton County, Florida. If you’re not
taking advantage of this benefit, call Lori at (505) 944-2006
or email [email protected]
UPCOMING EVENTS
* Apply to be an Examiner
Deadline: May 6
* Intent to Submit a Self-Assessment
Deadline: May 6
* Workshop:
The Framework for Performance Excellence
May 12
* Workshop:
Create Your Profile— It’s Your Identity
May 26
* Workshop: Leadership Tools for Leaders,
Managers, Supervisors
June 8
* Workshop:
The Framework for Performance Excellence
June 16
* Receive Complimentary Adobe Assessment Now through
on your Profile
August 31
Quality New Mexico Administrator [email protected] (505)944-2006 www.qualitynewmexico.org