PROINSTALLER . CO . UK THE VOICE OF THE TRADE

ISSUE 128 NOVEMBER 2023

It isn ’ t uncommon to hear phrases such as ‘ one-stop shop ’, ‘ one of a kind ’ and ‘ one to watch ’ when speaking to someone about their products and services , and it always begs one question from us here at Pro Installer , how is that different to anyone else saying the same thing ? So , when we caught up with Hörmann UK ’ s Wolfgang Gorner and he said the words “ but I ’ ll tell you what makes the difference ,” we knew this one really was …

“ With Hörmann Truedor , we know we have a range of composite doors that make sense for our customer ,” Wolfgang says . “ It ’ s high-end , but it appeals to the whole market . It ’ s a complete range ; safe , secure and stylish . And it ’ s one that installers — at all levels of experience in the industry — are impressed by . Plus it comes with the Hörmann mark of quality , and the German heritage that truly sets our products apart .

“ But what we want to do is help make it even easier to sell to our customers ’ customers . Every day we are asking ‘ how can we help ’ installers and fitters ? When it comes to Hörmann Truedor in particular , a major part of the product is the support and service that comes with it .

“ It begins with a wonderful team . Customers can contact us in the usual ways and the support is there from sales advice to technical expertise . They ’ re there to hold your hand if needed , but more than that , give our installers the confidence and competence to do it by themselves , with a good foundation of knowledge already there .

“ This knowledge comes from our training academy . It ’ s something we ’ ve offered at Hörmann UK for a very long time . It ’ s standard for us now , and it sets a standard too .

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