The Business Impact
of Customer Hold Times –
and Why You Can’t Afford
to Ignore Them
ALSO IN THIS ISSUE:
Letter from the CEO – Getting Smart
About Inbound Customer Service
Noble Systems Sponsors
St. Jude’s 3rd Annual
‘Southern Evening of Hope’
IP Update
Noble Harmony v5.1 Offers
New Inbound Service
Management Tools
CAUTION
Lost Customers
Ahead
Congratulations to our
2016 SNUG Americas
‘Innovations Award’ Winners
www.noblesystems.com | www.nobleusersgroup.com
June 2016