Multi-Unit Franchisee Magazine Issue IV, 2015 | Page 24

D OM I N A T O R S RECONNECT
“Always strive to be the best. Even small- to mid-sized
companies can compete with multinational companies.”
MANAGEMENT
Business philosophy: Always strive to be the best. Even small- to mid-sized
companies can compete with multinational companies such as my direct competition in the airports.
Management method or style: Don’t take yourself too seriously and
always remember your team can make you or break you, so treat them with the
respect and care they deserve.
Greatest challenge: Work-life balance.
How do others describe you? Energizer Bunny. Most people wonder if
I sleep.
One thing I’m looking to do better: With some additional management
placements I hope to visit all my locations in person more frequently. I get buried behind the computer with what I call “administrivia” and get hit hard with
an average of 250-plus emails daily. When I identify and hire the right executive
assistant—and more importantly a director of operations—the handcuffs to
my desk will be removed.
How I give my team room to innovate and experiment: I encourage them to try new things and reiterate that just because something fails the
first time, we often “trial” it again to show that ideas sometimes are just too
early, or to realize that circumstances change.