Multi-Unit Franchisee Magazine Issue II, 2014 | Page 34

MULTI-BR A N D 50
BY DEBBIE SELINSKY

Banking on Success

J

Retired banker opens 3-brand car care center

ohn Mulherin, a former investment
bank CEO, likes to say he flunked
retirement. “I believe that as people
age, they have a decision to make,”
he says. “That decision is: Am I going to
allow myself to be put on the shelf, or
am I going to put myself in a position to
stay engaged and challenged?”

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MULTI-UNIT FRANCHISEE IS S UE II, 2014

After 35 years in financial services,
banking, and money management, Mulherin, a Chicago native, retired in his 50s
and moved south to South Carolina’s
Charleston area. Three years ago, he
decided, “I’d like to learn a new industry,” he says.
“I looked at consumer trends and

observed that one of the most pervasive trends is how disappointed and
challenged most consumers feel about
the simple act of getting basic car service and maintenance. To me, that is
a tremendous business opportunity,”
he says. “I believe we need to improve
the customer experience, and my idea