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Immo23 is an agency unlike any other. It is driven by an unusual collective dynamism and by a genuine desire to provide ultimate customer satisfaction.
Based in Curepipe, Immo23 is a real estate agency which
aims to be different from all others―and the incredible thing
is that it’s true!
When we went to interview the Managing Director, Ehsaan
Ramjauny, we immediately came face to face with several
employees who were waiting with enthusiastically to answer
our questions! Ehsaan, and Mansoura, Manjula, Aslam,
Genevieve and Axelle as well, were lessons in joy and energy,
as they described their tireless efforts to satisfy their clients, so
you feel you too would like to be one of that fortunate group.
Far from being a hackneyed marketing ploy, for Immo23 customer satisfaction is a real and sincere aspiration. This was
demonstrated to us when, at the end of our interview, a young
woman came in with her daughter. On a visit to Mauritius,
having previously lived here for several years, she felt that she
just had to drop in on the team to thank them for all the valuable help and attention she had received from them in the past.
Where does this special IMMO23 energy come from?
Ehsaan: We enjoy strong and enthusiastic team spirit. We
have many years of experience behind us and are able to offer know-how and expertise in buying, selling and renting
houses, apartments, plots of land and commercial properties
all around the island. And we are motivated by a single aim,
to put service first, above all the bla-bla-bla and talk about
communication!
We offer our customers full, confidential and quality support, showing them our property portfolio, taking them on
visits, and following up the paperwork with a notary, right
up to exchange of contracts. We even assist them if they need
a loan. And my 23 years in banking facilitate the procedures.
A real A to Z service!
How does Immo23 differ from other agencies?
We sell the difference! And our difference is in the service we
offer that wins the loyalty of our customers. You can see this
on our website, www.immo23mu.com. It’s a user-friendly
website which is constantly being updated.
Another thing is that we are based in the very heart of Mauritius. This is an advantage for it has enabled us to extend
our services to the four corners of the island and our agents
can meet all requests immediately. Finally we’re on an international web portal through one of the most popular real
estate sites.
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How do you see the future of real estate in years to come?
Like many other markets, the real estate sector has its ups
and downs, but on the whole it is doing well. Figures show
that the growth rate in this sector is constantly increasing
in Mauritius, with a 1.9% increase in 2009, 2.85% in 2010,
etc. So we feel confident about the coming years.
Do you market RES/IRS projects? What do you think of
them?
RES and IRS are sold off-plan most of the time. Because
of this, before we advise our customers to get involved in
such projects, we take care to check their viability so as
to guarantee that a transaction is safe. And we are impatiently awaiting the bill which is in the pipeline from
the Ministry of Finance to regulate the real estate sector.
Among other things, it will protect the interests of buyers.
How would you sum up Immo 23 today?
We are keen to constantly enhance our services and to increase
our skills in the fields of market analysis and business practice.
Our long experience, which is a guarantee of our viability and
professionalism, is one of the reasons why our portfolio grows
mainly by word of mouth. We are so well-known that people
come to us instead of us going to them. Obviously, our reputation is also a result of the dedication and competence of our staff.
We have worked together to cr