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Terms of Service

Agreement to Terms of Service

These Terms of Service apply to the Joomag web site located at, and all associated sites linked to by Joomag, its subsidiaries and affiliates, (the “Site”) and related services, applications, domains and networks offered by Joomag, which is a platform for creating and selling publications on line as well as other add-on services, including, but not limited to, custom domain linking, storage upgrades, and custom applications, collectively constitute the “Service(s)”. The Site and Services are owned and operated by Joomag, Inc. (referred to herein as “Joomag”, “We”, “us”) and its licensors. The Services provide you the capability to order, subscribe to and receive the delivery of various magazines, books, news, magazine and publication-related content (collectively known as "Publications") and to have these digital versions of the Publications delivered to you. Joomag reserves the right to immediately terminate your access to the Site or Services, if you do not comply with these Terms.

Creating an account with Joomag or otherwise using the Service will signify that you (“you”, “your” or “Customer”) have read, understood, and agree to be bound by these Terms, certify that you are at least 18 years of age and agree to comply with all applicable laws and regulations. These Terms constitute a binding agreement between you and Joomag. BY USING THE SITE, YOU AGREE TO THESE TERMS; IF YOU DO NOT AGREE, DO NOT USE THE SITE. THESE TERMS CONTAIN WARRANTY DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT THE LIABILITY OF JOOMAG, SO PLEASE READ THESE TERMS IN THEIR ENTIRETY.

Depending on which Service you use, additional terms and policies (including rules, guidelines and other similarly named documents) presented with those Services may apply (“Additional Terms”). Those Additional Terms become a part of your agreement with us if you use those Services. We refer to the combination of these Terms of Service and any applicable Additional Terms collectively as these “Terms”.



“Digital Content” as used herein means the digital content such as PDF files and Word documents, images, photos and other multi-media files provided by you to Joomag.

“Digital Magazine Subscriptions” is defined as the digital publishing service offered to you by Joomag whereby you authorize Joomag to sell, distribute and promote your Digital Content.

“Digital Magazine” as used herein means the collection of your Digital Content which Joomag adapts, compiles and modifies into its proprietary format, to be distributed to the End-User.

“End User” is defined as the end-user who has access to your Digital Magazine, either on a paid subscription basis or provided free or private basis .

“Materials” is defined as the visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), products, software, services, and all other elements of the Joomag Service.

“Premium Plan Subscriptions” is defined as the digital publishing services offered to you by Joomag for a recurring fee.

“Third Party Content” as used herein means the digital content such as PDF files and Word documents, images, photos and other multi-media files provided by third party users of the Joomag Service.

1. Account Management

1.1. Keep Your Password Secure

If you have been issued an account by Joomag in connection with your use of the Services, you are responsible for safeguarding your password and any other credentials used to access that account. You are responsible for all activity occurring in your account whether or not you authorized that activity (excluding activity that Joomag is directly responsible for which is not performed in accordance with the Customer’s instructions). If you become aware of any unauthorized access to your account, you should notify Joomag immediately. Accounts may not be shared and may only be used by one individual per account except as described in Section 1.4 and 1.5 below.

1.2. Keep Your Account Information Accurate

Joomag occasionally sends notices to the email address registered with your account. You must keep your email address and, where applicable, your contact details and payment details associated with your account current and accurate. Accounts are controlled by the entity whose email address is registered with the account.

1.3. Account Inactivity

Joomag may terminate your account and delete any content contained in it if there is no account activity (such as a log in event or payment) for over 12 months. However, we will attempt to warn you by email before terminating your account to provide you with an opportunity to log in to your account so that it remains active.

1.4. MultiUser Accounts

Several Premium Plan Subscriptions allow you to add users to your Account and specify roles for them, such as Editor, Content Writer, etc. You may invite a person to join your Account through the Admin Console. Upon acceptance of an invitation, the person will receive access to your Account based on the role specified.

1.5. Subscribing Organization

If you are using or opening this account with Joomag on behalf of a company, entity, or organization including your subsidiaries and affiliates (collectively, a “Subscribing Organization”) then you represent and warrant that you are an authorized representative of that Subscribing Organization with the authority to lawfully bind such organization to these Terms; and agree to these Terms on behalf of such Subscribing Organization

2. Fees and Payments; Return Policy for Printed Orders

2.1. Fees for Services

You agree to pay to Joomag any fees for each Service you purchase or use, in accordance with the pricing and payment terms presented to you for that Service. Where applicable, you will be billed using the billing method you select through your account management page. Fees paid by you are non-refundable, except as provided in these Terms or when required by law.

2.2. Premium Plan Subscriptions

Some of our Services are billed on a subscription basis (referred to here as “Premium Plan Subscriptions”). This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”). Billing cycles are typically monthly or annual, depending on what subscription plan you select when purchasing a Subscription. Your Subscription will automatically renew at the end of each billing cycle unless you cancel auto-renewal through your online account management page, by contacting our customer support team, or in if you pay using PayPal, canceling from PayPal directly. While we will be sad to see you go, you may cancel auto-renewal on your Subscription at any time, in which case your Subscription will continue until the end of that billing cycle.

2.3. Taxes

Unless otherwise stated, you are responsible for any taxes (other than Joomag’s income tax) or duties associated with the sale of the Services, including any related penalties or interest (collectively, “Taxes”). You will pay Joomag for the Services without any reduction for Taxes. If Joomag is obliged to collect or pay Taxes, the Taxes will be invoiced to you, unless you provide Joomag with a valid tax exemption certificate authorized by the appropriate taxing authority or other documentation providing evidence that no tax should be charged. Joomag will not charge you VAT if you provide us with a VAT number issued by a taxing authority in the European Union, are purchasing the Services from Joomag Germany for business reasons, or are located in a different European Union member state from Joomag Germany. If you are required by law to withhold any Taxes from your payments to Joomag, you must provide Joomag with an official tax receipt or other appropriate documentation to support such payments.

2.4. Price Changes

Joomag may change the fees charged for the Services at any time, provided that, for Services billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of your Subscription. Joomag will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.

2.5. Return Policy for Printed Orders

Joomag does not provide refunds or cancel printed orders. However, Joomag does guarantee the quality of the physical aspects of the products that are ordered through our Services and we will reprint the order if you are not satisfied. Because Joomag uses multiple factories in several regions, minor differences may occur across products printed by our different printing partners - even for the same product. For example, these differences could include, but are not limited to, slight variations in color, binding or paper gloss.

3. Digital Magazine Subscriptions

3.1. Digital Magazine Subscriptions

Joomag also provides a platform for the sale of yearly subscriptions and individual issues of digital magazines (such Services collectively referred to herein as “Digital Magazine Subscriptions”) and the following rules and restrictions apply:

3.2. Pricing

You are solely responsible for setting the price of the Digital Magazine. Once a Digital Magazine is purchased by an End User, you may not remove it from the Service.

3.3. Currency

Joomag may display Digital Magazines for sale in several currencies, however Customer will always be paid in U.S. Dollars.

3.4. Administration of Digital Magazine Subscriptions Sales and Joomag Commission

Joomag will handle the administration of Digital Magazine Subscriptions sales and will process payment by Readers and will transfer Earnings (as defined below) from such sales to you on a monthly basis. Joomag will charge you a commission of thirty percent (30%) (“Commission”) of the selling price of the applicable Digital Magazine. In the case of mobile app purchases, Joomag will charge fifty (50%) percent Commission of the selling price of the Digital Magazine set by you. Included in this Commission are all the payment processor and exchange rate conversion charges.

3.5. Taxes

If the purchaser of the Digital Magazine is located in a region which charges sales tax or value added taxes for such Digital Magazines, Joomag may add sales tax and VAT to the sale price of such Digital Magazine. You will be responsible for all other taxes, including taxes on your net income, corporate franchise taxes and the like.

3.6. Calculation and Payment of Earnings

  1. Joomag will calculate all earnings from Digital Magazine Subscriptions sales minus Joomag’s Commission (“Earnings”) on sales made from the 15th of the previous month to the 14th of the current month (‘Earnings Cycle”). All Earnings will be paid to you monthly in arrears on the last day of the month of that Earnings Cycle (or the next business day if the last day is a holiday or weekend).
  2. All payments from Joomag to you shall be made only after the Earnings exceed US$100. Until such time, the Earnings payable to you will be held by Joomag and no interest will be paid for this amount irrespective of the time it takes for such amount to reach US$100. If you require withdrawal of your share of Earnings before the amount reaches US$100, a processing transfer fee of US$40 will be charged to you.
  3. Joomag will transfer Earnings to you using PayPal, to the address you specified through your account. When Joomag sends money to your PayPal account, PayPal will deduct their own handling charges from the transfer.

3.7. Customer Service

Joomag will be responsible for all customer service issues, including technical, sales and billing questions/issues related to Digital Magazine Subscriptions with End Users. In case of fraud or return requests from Readers, Joomag will process refunds for those Readers. You will not receive Earnings on orders which refunds are issued.

4. Privacy and Confidentiality

4.1. Privacy

In the course of using the Services, you may submit content to Joomag (including your personal data, personal data of others and Digital Content, hereafter referred to as your “Content”). We know that by giving us your Content, you are trusting us to treat it appropriately. Joomag’s Privacy Policy details how we treat your Content and personal data and we agree to adhere to those privacy policies. You in turn agree that Joomag may use and share your Content in accordance with our Privacy Policy.

4.2. Confidentiality

Joomag will treat your Content as confidential information and only use and disclose it in accordance with these Terms (including our Privacy Policy). However, your Content is not regarded as confidential information if such Content: (a) is or becomes generally available to the public (other than through breach of these Terms by Joomag); (b) was already known to Joomag or in its possession before receiving it from you; (c) is received by Joomag from a third party without knowledge of or breach of any confidentiality obligation owed to you; or (d) was independently developed by Joomag without reference to your Content.

5. Your Content

5.1. You Retain Ownership of Your Content

You retain ownership of all of your intellectual property rights in your Content. Joomag does not claim ownership over any of your Content. These Terms do not grant us any licenses or rights to your Content except for the limited rights needed for us to provide the Services, and as otherwise described in these Terms.

5.2. Limited License to Your Content

You hereby grant to Joomag a worldwide, non-exclusive, transferable, assignable, fully paid-up, royalty-free, license to host, transfer, display, perform, reproduce, adapt, modify and reformat, distribute, and otherwise exploit your Digital Content, in any media forms or formats, and through any media channels, now known or hereafter devised, including without limitation, RSS feeds, embeddable functionality, and syndication arrangements in order to distribute, promote or advertise your Digital Content through the Joomag Service. The foregoing license includes the right for Joomag to convert your Digital Content to Joomag’s proprietary format, or such other file formats as may be used by Joomag, and to display and make your Digital Content available, in whole or in part, on the Joomag Service in association with other content and advertising that may appear on the Joomag Service. The foregoing license granted by you terminates as to a specific Digital Content once you remove or delete such Digital Content from the Joomag Service or your Service is terminated.

5.3. Digital Content Policy

You represent and warrant that your Digital Content does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right or (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; and (ii) your Digital Content does not contain any viruses, adware, spyware, worms, or other malicious code or any content or file that provides a method to access to potentially infringing content outside of the Joomag Service. Violators of these third-party rights may be subject to criminal and civil liability. Joomag reserves all rights and remedies against any users who violate these Terms.

5.4. Use of Your Company name and logos

Joomag has the right to use your names and logos for marketing or promotional purposes.

In addition, you warrant that you have the right to authorize Joomag to use the trademarks and logos of the magazine brands for advertising and marketing purposes as part of providing the Services to you.

5.5. Copyright Claims (DMCA Notices)

It is Joomag's policy to respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. Joomag will promptly terminate without notice your access to the Joomag Service and remove your infringing Digital Content as reasonably determined by Joomag.

6. Joomag Ownership and Intellectual Property

6.1. Joomag Inc.

Unless otherwise specified in relation to a particular Service, the Services are provided by, and you are contracting with, Joomag Inc. located at 440 N Wolfe Rd., Sunnyvale, CA 94085, United States of America.

6.2. Joomag Germany

For customers in Germany, Liechtenstein, Austria and Switzerland, your Services are provided by Joomag Services GmbH, located at Königinstraße 11 RGB, 80539 München, Deutschland.

6.3. Joomag Intellectual Property

Neither these Terms nor your use of the Services grants you ownership in the Services or the content you access through the Services (other than your Content). These Terms do not grant you any right to use Joomag’s trademarks or other brand elements.

7. Third Party Content

7.1. Third Party Content

The Services display content provided by third parties which is not owned by Joomag. Such third party content is the sole responsibility of the entity that makes it available. Correspondingly, you are responsible for your own Content and you must ensure that you have all the rights and permissions needed to use that Content in connection with the Services.

Joomag is not responsible for the accuracy, content, usefulness, or intellectual property rights of or relating to such Third Party Content. You further understand and acknowledge that you may be exposed to Third Party Content that is inaccurate, offensive, indecent or objectionable, and you agree to waive, and hereby does waive, any legal or equitable rights or remedies you may have against Joomag with respect thereto. Joomag does not endorse any Third Party Content or any opinion, recommendation or advice expressed therein, and Joomag expressly disclaims any and all liability in connection with Third Party Content. If notified by a content owner of Third Party Content that allegedly does not conform to these Terms, Joomag may investigate the allegation and determine in its sole discretion whether to remove the Third Party Content, which it reserves the right to do at any time and without notice. For clarity, Joomag does not permit copyright infringing activities on the Joomag Service

7.2. Content Review

You acknowledge that, in order to ensure compliance with legal obligations, Joomag may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates these Terms (such as when unlawful content is reported to us). We may also modify, prevent access to, delete, or refuse to display content that we believe violates the law or these Terms. However, Joomag otherwise has no obligation to monitor or review any content submitted to the Services.

7.3. Third Party Resources

Joomag may publish links in its Services to internet websites maintained by third parties. Joomag does not represent that it has reviewed such third party websites and is not responsible for them or any content appearing on them. Trademarks displayed in conjunction with the Services are the property of their respective owners.

8. Acceptable Uses

8.1. Legal Compliance

You must use the Services in compliance with, and only as permitted by, applicable law.

8.2. Your responsibilities

You are responsible for your conduct, Content, and communications with others while using the Services. You must comply with the following requirements when using the Services:

  1. You may not misuse our Services by interfering with their normal operation, or attempting to access them using a method other than through the interfaces and instructions that we provide.
  2. You may not circumvent or attempt to circumvent any limitations that Joomag imposes on your account (such as by opening up a new account to create a publication that we have closed due to a violation of these Terms).
  3. Unless authorized by Joomag in writing, you may not probe, scan, or test the vulnerability of any Joomag system or network.
  4. You may not deny others access to, or reverse engineer, the Services, or attempt to do so.
  5. You may not transmit any viruses, malware, or other types of malicious software, or links to such software, through the Services.
  6. You may not engage in abusive or excessive usage of the Services, which is usage significantly in excess of average usage patterns that adversely affects the speed, responsiveness, stability, availability, or functionality of the Services for other users. Joomag will endeavor to notify you of any abusive or excessive usage to provide you with an opportunity to reduce such usage to a level acceptable to Joomag.
  7. You may not use the Services to infringe the intellectual property rights of others, or to commit an unlawful activity.
  8. Unless authorized by Joomag in writing, you may not resell or lease the Services.
  9. You may not modify, adapt, translate or create derivative works based upon the Service or any part thereof.
  10. You may not remove, obscure, block, hide or otherwise alter the display of any advertising (or any parts or aspects thereof), Joomag brand elements, including logos, trademarks, service marks or other materials displayed by Joomag in connection with the Service in any manner whatsoever.

9. Suspension and Termination of Services

9.1. By You

If you terminate a Premium Plan Subscription in the middle of a billing cycle, you will not receive a refund for any period of time you did not use in that billing cycle unless you are terminating the Premium Plan Subscription due to our breach and have so notified us in writing, or unless a refund is required by law.

9.2. By Joomag

Joomag may limit, suspend, or stop providing the Services to you if you fail to comply with these Terms (such as a failure to pay fees when due), or if you use the Services in a way that causes liability to us or disrupts others’ use of the Services. Joomag may also suspend providing the Services to you if we are investigating suspected misconduct by you. However, there may be time sensitive situations where Joomag may decide that we need to take immediate action without notice. Joomag has no obligation to retain your Content upon termination of the applicable Service and you agree that Joomag will not be liable to you or any third party for any such termination.

9.3. Further Measures

If Joomag stops providing the Services to you because you repeatedly or egregiously breach these Terms, Joomag may take measures to prevent the further use of the Services by you, including blocking your IP address.

9.4. Effect of Termination

Upon any termination of your account for any reason, any continued use of the Joomag Service is subject to Joomag’s sole discretion.

For Digital Magazine Subscriptions: In the event of any termination, Joomag will retain all funds, which accrue in your account after the date of such termination. Upon termination of the account, Joomag shall remove all your content including data, 30 days after the date of termination (excluding any magazines which were sold prior to termination).

10. Changes and Updates

10.1. Changes to Terms

Joomag may change these Terms at any time for a variety of reasons, such as to reflect changes in applicable law or updates to Services, and to account for new Services or functionality. Any changes will be posted on the Joomag website. Joomag may also provide notification of changes on its blog or via email. Changes will be effective no sooner than the day they are publicly posted. Your access or use of the Service subsequent to such an update will signify your assent to be bound by such changes. If you do not want to agree to any changes made to the Terms for a Service, you should stop using that Service.

10.2. Changes to Services

Joomag constantly changes and improves the Services. Joomag may add, alter, or remove functionality from a Service at any time without prior notice. Joomag may also limit, suspend, or discontinue a Service at its discretion. If Joomag discontinues a Service, we will give you reasonable advance notice to provide you with an opportunity to export a copy of your Content from that Service. Joomag may remove Content from the Services at any time in our sole discretion, although we will endeavor to notify you before we do that if it materially impacts you and if practicable under the circumstances.

11. Indemnification

11.1. Indemnification

You agree to indemnify and hold Joomag, its officers, directors, shareholders, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Joomag by any third party due to or arising out of or in connection with your use of the Service and the Site.

12. Disclaimers and Limitations of Liability

12.1. Disclaimer of Warranties


The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

12.2. Limitation of Liability and Damages

To the maximum extent permitted by law, in no event will Joomag be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Joomag has been advised of the possibility of such damages.

If, notwithstanding the other provisions of these Terms, Joomag is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, Joomag’s liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to any Service or feature of or on the Site paid in the six months prior to the date of the initial claim made against Joomag, or (2) US$100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

13. General Provisions

13.1. Violation of These Terms

Joomag reserves the right at all times to disclose any information that Joomag deems necessary to comply with any applicable law, regulation, legal process or governmental request. Joomag also may disclose your information when Joomag determines that applicable law requires or permits such disclosure. , and may also disclose such data if required to do so by law or Joomag determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of Joomag, its employees, users of or visitors to the Site, and the public. You also agree that any violation by you of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Joomag, for which monetary damages would be inadequate, and you consent to Joomag obtaining any injunctive or equitable relief that Joomag deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Joomag may have at law or in equity.

If Joomag does take any legal action against you as a result of your violation of these Terms, Joomag will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Joomag. You agree that Joomag will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms.

13.2. Governing Law; Dispute Resolution

Except for Services provided by Joomag Germany, you agree that all matters relating to your access to or use of the Site and Services, including all disputes, will be governed by the laws of the United States and by the laws of the State of California without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Santa Clara County , California, and waive any objection to such jurisdiction or venue. The preceding provision regarding venue does not apply if you are a consumer based in the European Union. If you are a consumer based in the European Union, you may make a claim in the courts of the country where you reside. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys’ fees. In the event of any controversy or dispute between Joomag and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

For any Service provided by Joomag Germany, the following provisions will apply to any terms governing that Service:

  • Governing Law. Those terms are governed by the laws of Germany (without regard to its conflict of laws provisions).
  • Jurisdiction. Except if prohibited by applicable law, in relation to any legal action or proceedings to enforce those terms or arising out of or in connection with those terms, each party irrevocably submits to the exclusive jurisdiction of the courts of Germany

13.3. Void Where Prohibited

Joomag administers and operates the Site from its location in Sunnyvale, California USA; other Joomag sites may be administered and operated from various locations outside the United States such as Joomag Germany. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. Joomag reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

13.4. Miscellaneous

You may not use or export or re-export any content or any copy or adaptation of such content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation United States export laws and regulations.

If any of the provisions of these Terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, so that these Terms shall remain in full force and effect. These Terms constitute the entire agreement between you and Joomag with regard to your use of the Site and the Services, and any and all other written or oral agreements or understandings previously existing between you and Joomag with respect to such use are hereby superseded and cancelled. Other than as provided in a purchase agreement you enter into with Joomag, Joomag will not accept any counter-offers to these Terms, and all such offers are hereby categorically rejected. Joomag’s failure to insist on or enforce strict performance of these Terms shall not be construed as a waiver by Joomag of any provision or any right it has to enforce these Terms, nor shall any course of conduct between Joomag and you or any other party be deemed to modify any provision of these Terms. These Terms shall not be interpreted or construed to confer any rights or remedies on any third parties.

Any feedback you provide at this site shall be deemed to be non-confidential. Joomag shall be free to use such information on an unrestricted basis.

14. Terms for EU Customers

14.1. Language

These Terms are prepared and written in English. To the extent that any translated version conflicts with the English version, the English version controls, except where prohibited by applicable law.

14.2. Country-Specific Terms

If you are located in one of the following locations, the following terms apply.


EU1. Right of Withdrawal for Non-Business Customers

If you are a consumer (that is, you are not using Joomag Services primarily for business or professional activities), who has signed up for a new, paid Joomag subscription and are located in Austria, Belgium, Bulgaria, France, Ireland, Lithuania, Luxembourg, the Netherlands, Slovakia, Spain, UK, Hungary, Greece, Italy, Poland, Romania, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Portugal, Sweden, Latvia, Malta, Slovenia or Croatia, you have a right to cancel your subscription within 14 calendar days. If you exercise this right, we will refund the subscription fees you have paid and your account will be downgraded to a FREE plan.

You must exercise this right of cancellation by sending a written notice of cancellation to and providing the following details:

  • Your account username
  • Your country
  • That you want to cancel your subscription under this cancellation policy
You do not need to provide a reason why you are cancelling, but we would be interested in hearing why.

If you have sent us this notice within the applicable time frame, your subscription payment will be reimbursed within 14 days of your sending of the notice of cancellation.


DE1. Right of Withdrawal for Non-Business Customers in Germany

If you are a consumer (that is, you are not using Joomag Services primarily for business or professional activities), you may withdraw your contractual declaration within 14 days without giving reasons in text form (e.g. by mail, fax, email). The time period commences upon your receipt of this information notice in textual form, but not before the conclusion of your Subscription and also not before we have met our information requirements as set forth under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 of the Introductory Act to the German Civil Code and our information requirements under § 312 g paragraph 1, first sentence German Civil Code in conjunction with Article 246 § 3 of the Introductory Act to the German Civil Code. The declaration of withdrawal has to be emailed to

DE2. Consequences of Withdrawal

In the case of a valid withdrawal, the mutually received deliverables shall be returned and any benefits obtained, if any (e.g. interest), shall be handed over. To the extent that you are unable to return or, where applicable, to deliver up the received deliverable and benefits obtained (e.g. use and enjoyment) in whole or in part, or only in a deteriorated condition, you may have to compensate us accordingly for loss of value, if any. This may possibly lead to the result that you will nevertheless have to fulfill the contractually owed payment obligations for the time period until withdrawal. Any obligation to reimburse payments must be fulfilled within 30 days. The period for the payment of costs will begin, in your case, with the dispatch of your declaration of withdrawal and in our case, upon receipt of same.

DE3. Special Notifications

Your right of withdrawal expires prematurely if the contractual relationship was fully discharged by both sides at your explicit request before you have exercised your right of withdrawal.

DE4. Termination for Breach

A failure to comply with these Terms must be material, repeated, or persistent before Joomag may exercise its right of termination under Section 9.2 (By Joomag).

DE5. Specific Works

Joomag is not obliged to create any specific works for you.

DE6. Liability Provisions

For EU Customers the following limitation of liability applies: Joomag’s liability to you for damages caused by slight negligence will, irrespective of its legal ground, be limited as follows: (a) Joomag will be liable up to the amount of foreseeable damages typical for this type of contract for a breach of material contractual obligations; and (b) Joomag shall not be liable for a breach of any non-material contractual obligations nor for the slightly negligent breach of any other applicable duty of care. The foregoing limitations of liability, as well as any other limitations of liability contained in these Terms, will not apply to any mandatory statutory liability, in particular to liability under the German Product Liability Act (Produkthaftungsgesetz), and liability for culpably caused personal injuries. Additionally, such limitations of liability will not apply if and to the extent that Joomag has assumed a specific guarantee. The foregoing shall apply accordingly to Joomag’s liability to you for futile expenses. You are obliged to take adequate measures to avert and reduce damages.

If you have any questions regarding our Terms, please email us at

Copyright © 2009 Joomag, Inc. All rights reserved.
 Joomag, Inc. 440 N Wolfe Rd., Sunnyvale, CA 94085, United States of America. Last Updated August 6, 2015.